Job Description Job Description As an Inside Sales Support Representative, you will manage and support an assigned book of existing customer and supplier accounts for a vertically integrated metal recycler. This is an inside, office-based account-support role — you will be the day-to-day point of contact for your accounts, coordinating activity across operations, dispatch, purchasing, and finance, and partnering with the outside sales team to keep accounts running smoothly.
This role does not carry a sales quota and is not responsible for new business development or prospecting; it is a behind-the-scenes, detail-driven role focused on service, accuracy, and account retention. Your accounts span Southern Ontario, while the role itself is based on-site in Hamilton, Ontario, five days per week.

This is an expansion role on a growing team, reporting to the Manager of the Account Management team. The base salary is $60,000 – $63,000 CAD, plus a discretionary annual bonus. Compensation & Benefits $60,000 – $63,000 CAD base salary, plus a discretionary annual bonus tied to personal and company performance Bonus only — this role does not carry commission Estimated total compensation: base salary plus the discretionary annual bonus on top Health benefits (partially company-funded) RRSP matching program Laptop and cell phone provided Business expense account Employee recognition, gifts, and rewards program Further education reimbursement Company social events 15 vacation days, 2 sick days, and 2 personal days, plus the company Christmas shutdown Formal performance reviews annually Company fleet vehicles available for occasional customer visits (no personal vehicle allowance) Strong career path — this role touches nearly every department and has launched many careers into management and leadership The Company & Culture Our client is a family-owned metal recycler with approximately 90 years in business, and is the largest privately held company in its industry.

The company is in a scale-up stage, growing 25–50% per year. It employs roughly 3,000 people across North America, with about 500 at the Hamilton, Ontario operation where this role is based. The company is fully vertically integrated across its ferrous, non-ferrous, retail, and transportation divisions, with an in-house transportation fleet significantly larger than its competitors — allowing it to control the full materials lifecycle from collection through processing and shipping.

The culture is built on four pillars: Passion & Excellence, Teamwork & Collaboration, Agility & Innovation, and Community Engagement. Leadership is data-driven and hands-on. Employees describe strong room for growth, a stable but still-developing organization, and clear industry leadership.
This is a fast-moving environment where priorities can shift quickly, and candidates should be comfortable working that way. Office Location & Sales Territory Work location: Hamilton, Ontario Work arrangement: Office-based, 5 days per week. No work-from-home — this is an on-site support function based with the manager and team Account coverage: Accounts span Southern Ontario, including London, Toronto, and broadly the region west of Montreal (Northern Ontario excluded).

The role itself is office-based in Hamilton and is not a travel territory On-site customer visits: Occasional only (for example,



year-end customer clean-ups or taking site photos). Company fleet vehicles are provided for these visits Hours: Monday to Friday, 8:30 AM – 5:00 PM Overnight travel: None Experience, Background & Education Requirements 1–3 years of experience in account management, customer service, logistics coordination, or industrial operations Exceptional attention to detail — the single most important requirement for this role; errors in this business can be costly Strong organizational and multitasking ability, with the capacity to manage multiple accounts at once Excellent communication and interpersonal skills with a genuine customer-service orientation Comfortable working five days per week on-site at the Hamilton office Post-secondary education or equivalent professional experience (a degree is not required) Industry exposure to metal recycling, waste management, transportation, or manufacturing is an asset but not required — the company will train the right candidate on the industry Backgrounds in high-volume, customer-facing service environments (for example, hospitality/hotel or equipment rental) are relevant and have succeeded in this role Please note: this is an inside, office-based account-support role with no sales quota and no new business development.

Candidates seeking an outside, quota-carrying, hunting sales role should be aware this position is not that A driver's licence is an asset for occasional fleet-vehicle customer visits but is not a core requirement Technical Skills Salesforce or other CRM software — an asset Microsoft Office (Word, Excel, Outlook) — standard proficiency required The Product / Service / Solution Ferrous metal recycling Non-ferrous metal recycling Retail and public scrap operations In-house transportation and logistics Vertically integrated processing — collection, processing, pricing, and shipping of recycled metals Prospective Customers / Industry Focus / Decision Maker(s) Existing customer and supplier accounts that buy from and sell scrap and metal to the company Accounts located across Southern Ontario Account contacts range from individual suppliers to larger industrial and commercial accounts You will be the primary day-to-day contact for these accounts and the first line of defence on account issues, pulling in the outside sales team when needed Sales Cycle / Order Value / Account Size This is an account-management and support role, not a transactional or deal-based sales role The focus is ongoing, repeat account activity — coordinating shipments, pricing updates, records, and issue resolution for an assigned book of accounts Success is measured by service quality, accuracy, and account retention rather than new-deal quotas Competitive Advantages Full vertical integration across ferrous, non-ferrous, retail, and transportation divisions In-house transportation fleet significantly larger than competitors,



allowing control of the full materials lifecycle Approximately 90 years in business and the largest privately held company in its industry Family ownership with a stable, long-term operating model and strong year-over-year growth Typical Day & Duties 50% Account Management — managing and maintaining assigned customer and supplier accounts; monitoring account activity, reporting metrics, and service levels 30% Customer Service — serving as the primary contact for account inquiries, service requests, and issue resolution; resolving discrepancies related to shipments, pricing, weights, or payments 20% Administrative & Coordination — maintaining accurate records of transactions, scale tickets, and invoices; coordinating with operations, dispatch, purchasing, and finance 0% New Business Development — this role does not prospect and does not carry a sales quota On a typical day you will respond to account inquiries, monitor and communicate market pricing updates, keep transaction and shipment records accurate, coordinate with internal teams to resolve issues, and escalate to the outside sales team when needed.

Leads This is an account-support role — there is no prospecting, cold calling, or lead generation You will manage an existing, assigned book of customer and supplier accounts Account activity comes from established relationships and ongoing business, not from outbound prospecting Overnight Travel None Occasional local on-site customer visits only (for example, year-end customer clean-ups or taking site photos), using company fleet vehicles — not part of regular day-to-day work Support & Training Structured onboarding: the first 3–6 months are spent learning the business from the ground up, including time in the yard across all divisions (ferrous, non-ferrous, retail, and transportation) to understand how material moves, is processed, priced, and shipped You will begin handling assigned accounts under guidance as training progresses By year two, you will independently own and manage a full set of accounts Paired training: two people are being hired together and will train as a pair (buddy system) Ongoing mentorship from the Manager of the Account Management team Why You Should Apply Approximately 90-year, family-owned business and the largest privately held company in its industry, growing 25–50% per year Exceptional career runway — this role touches nearly every department, and the ground-level training it provides has launched many careers into management and leadership, including a VP, a commercial manager, a service manager, and regional yard managers Paired training and a supportive, team-based setting Strong benefits package — partially company-funded health benefits, RRSP matching, education reimbursement, and more Stable, on-site role with predictable Monday-to-Friday daytime hours Equal Opportunity Employer Just Sales Jobs and our clients are equal opportunity employers.

We do not discriminate. All candidates are evaluated solely on performance merit and organizational fit. Not the Right Fit? We May Have Other Roles for You. If this particular role isn't the right match, we encourage you to browse our other open positions at https://justsalesjobs.ca/jobs -opening/ and apply for any that interest you.

Our recruiters review every resume we receive — and if we have another role that could be a great fit for your background, we will reach out to you directly.

📌 Inside Sales Support Representative - Scrap Metal & Recycling (Canada)
🏢 Just Sales Jobs
📍 Canada