Accenture Song is looking for a Technical Lead skilled in CCaaS and agentic AI solutions in a fast-paced digital workplace. Oversee contact center modernization and provide innovative technical direction.

This role demands a proactive Technical Lead with 7+ years in solution architecture and technical delivery. You'll guide CCaaS platforms and ensure secure, scalable implementations. Collaborating with cross-functional teams, you'll manage deployments from initial design through to realization while focusing on agentic AI workflows.

Key Responsibilities:

- Shape technical architecture for CCaaS platforms
- Lead CCaaS migration and modernization projects
- Drive agentic AI technical designs and workflows
- Manage system integrations with enterprise technologies
- Oversee delivery standards and governance adherence

Requirements:

- 7+ years in technical delivery and leadership roles
- Proven CCaaS transformation experiences
- Strong background in cloud architectures and integrations
- Hands-on knowledge of agentic AI solutions
- Excellent communication and stakeholder management skills

Drive impactful technical solutions and enhance customer experiences with Accenture Song as a Technical Lead.

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📌 Technical Lead for CCaaS Solutions (Calgary)
🏢 Accenture
📍 Calgary