With 108 years of experience, Watson Gloves is North America's single source for hand protection offering over 2,000 different styles to cover glove-use: at work, at home, at play. We are a Family -owned company that is committed to providing Authentic and Fun experiences for our people and our customers that deliver above and beyond customer and employee experiences based in Integrity and Continuous Improvement .

Our drive for being industry leaders in glove innovation and focus on the four pillars of corporate social responsibility play a large part in our success as we live out our Just Cause by elevating industry for the greater good through sustainability and innovation protecting people and our planet.

Location: Burnaby, BC

Hours: 7:30am - 4:00pm

Salary Range: $62,000 - $68,000

The Role:

As a Lead member of our customer service team, you will be responsible for delivering top-tier service while building strong relationships with our clients. In this role you will also support the CSR Manager by helping resolve challenges, mentoring team members, and assisting with daily operational priorities to help drive team performance and ensure an exceptional customer experience.

YOUR core responsibilities:

Develop and maintain a high level of product knowledge along with an understanding of industrial safety protection

Develop relationships with the customers and in time, should be able to greet customers by name

Online Chat assistance

Order entry in GP

Processing credit card charges through Bambora

EDI orders and their follow up management

Booking Order entry and management

Order management pertaining to shipping, backorders, open orders and best practices

Utilize product knowledge and advise customers on products applicable for their needs and substitutions for desired products





Assist customers over the phone, email, or online chat, with inquiries relating to pricing, stock availability, cross-over products, orders, and shipments, forwarding leads to Sales Reps as needed

Vet return authorization information and forward to Sales Reps

Track missing shipments and backorders

Monitor customer balances and communicate to Finance

Assisting Sales Staff with product availability and other information as requested

Recommend substitute items to customers as required

Generate Add on sales

Alert Manager on pricing discrepancies

Ensure all territory Open Orders are actioned weekly

Manage transfer & expedite territory back orders weekly

Assist walk-in customers

Attend Trade Shows when needed

Stay active on Social Media (Linked In, Twitter, Facebook)

Partake in any training offered that contributes to your overall development

Work within our Core Values

Support CSR Manager with morning huddles and PK sessions with team and lead in their absence

Assist CSR Manager with work flow on the customer service team and problem solve bottlenecks when needed

Support CSR Manager and communicate order entry errors or performance issues

Provide CSR backup to the customer service team when needed

Provide support for National Accounts as needed

Provide support to Hand Protection Specialists (sales representatives)

What YOU BRING to Watson Gloves:

Minimum high school diploma





4+ years of customer service experience

Excellent time management, written and verbal communication skills

Strong working knowledge of Microsoft Excel, Word, Outlook and GP

Team player with strong interpersonal skills

Ability to identify sales opportunities with customers

Our VALUES:

Family Spirit: we support each other and we work as a team
Fun: we work hard and play hard
Authentic: we are true to who we are and what we do

Continuous Improvement: We continually invest in our people and improving our processes

What we OFFER:

Competitive compensation package including bonus opportunities

Comprehensive benefits package and time off policies

RRSP matching program

Company laptop

Opportunities for professional development through our Talent Investment Program

On-site gym and fitness equipment

On-site parking available

Great work environment & culture - we're recognized as one of Canada's Best Managed Companies 2026!

Lots of fun events & company SWAG

Thank you for your interest in Watson Gloves #WG! Only those applicants selected for an interview will be contacted. We wish you the best in your job search.

Watson Gloves is an equal prospect employer, that fosters a diverse & inclusive workplace; one in which we are all working towards the same Just Cause of elevating our industry for the greater good, through sustainability and innovation, protecting people and our planet.

Watson Gloves abides by Federal laws and does not discriminate on race, color, religion, sex (including pregnancy), national origin, age (40 or older), disability or genetic information. For more information on our Diversity & Inclusion statement & practices visit: Watson Gloves Careers - Watson Gloves

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