About Us

Peninsula is the global leader in HR and Health & Safety consultancy and software, supporting over 140,000 businesses worldwide. With more than 40 years of experience and offices across Canada, the UK, Australia, and New Zealand, we help business owners stay compliant, protect their people, and grow with confidence.

In Canada, our growth has been nothing short of exceptional. In just 8 years, Peninsula Canada has become the leading provider of HR & OHS solutions, now supporting over 6,500 Canadian businesses nationwide. We are also proud to be Great Place To Work® Certified, reflecting our commitment to our people, culture, and career development.

The Chance

This role involves working within the Customer Solutions department at our Downtown Toronto Head Office, actively responsible for collections.

The position is suitable for an individual who is diligent, proactive and an excellent communicator, with prior finance team experience, who can work in a diverse yet structured environment. The post holder will have relevant experience in collections and will enjoy the challenge of assuming responsibility for several different processes including data entry, cash reconciliation, and cancellation of contracts within a supportive team environment. The role requires an investigative mindset towards problem-solving and dealing with sensitive client-related situation.

Responsibilities

- Contacting clients in relation to their overdue accounts, payment, and service queries
- Negotiating with debtors according to company protocol for resolution (i.E., explanation of collection procedures and discussion of payment options)




- Ensure aging is in good standing as per company policy
- Manage incoming correspondence and make necessary notes across various systems
- Preparation of daily PAD excel file to process for AR Manager
- Investigate and resolve invoice-related issues
- Process incoming customer payments through PAD, credit card and cheque
- Setting up payment schedules accordingly to the contract payment terms
- Liaise with clients, service, and legal departments
- Various administrative/finance tasks

Education/Experience

- College/University Diploma
- 1-2 years of collections experience

Minimum Requirements

- Ability to effectively resolve complex and difficult customer situations
- Exceptional communication skills, both verbal and written
- Excellent analytical and research skills

What’s In It for You?

Let’s talk rewards — because your success deserves to be recognized.

- Base salary: $55,000 - $60,000
- 15 days paid vacation + statutory holidays
- Extra day off for your birthday
- Health benefits
- Employee Assistance Program (EAP)
- RRSP matching program
- Supportive leadership and a Great Place To Work® Certified culture

Apply now and become part of Peninsula Canada’s exciting growth journey. This posting is for an existing vacancy.

Peninsula Canada is committed to creating an inclusive and accessible workplace. We welcome applications from all qualified individuals and will provide reasonable accommodations throughout the recruitment and selection process. If you require accommodation at any stage of the application process, please let us know and we will work with you to meet your needs.

📌 Collections Specialist (Toronto)
🏢 Peninsula Canada
📍 Toronto