Job Description:

(Bilingual – English & French required)

We are looking for a motivated and detail-oriented IT System Administrator with 1–2 years of hands-on experience in managing IT infrastructure, supporting end users, and maintaining system availability. The ideal candidate should have a solid understanding of Windows and/or Linux operating systems, networking fundamentals, user administration, and troubleshooting hardware and software issues.

Key Responsibilities

- Install, configure, and maintain Windows and/or Linux servers and workstations.
- Monitor system performance, availability, and security.
- Manage user accounts, permissions, and accesscontrol using Active Directory or similar directory services.
- Provide technical support for desktops, laptops, printers, and other IT equipment.
- Troubleshoot hardware, software, networking, and system-related issues.
- Perform regular system updates, patch management, and antivirus maintenance.
- Monitor backups and assist with disaster recovery procedures.
- Configure and maintain basic network infrastructure, including switches, routers, VPNs, and Wi-Fi.
- Assist in managing cloud services such as Microsoft 365, Azure, or AWS.
- Maintain IT asset inventory and systemdocumentation.




- Coordinate with vendors for hardware procurement, warranty claims, and technicalsupport.
- Ensure compliance with IT security policies and best practices.
- Support IT projects, system upgrades, andinfrastructure improvements.

Required Qualifications

- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 1–2 years of experience in system administration or IT infrastructure support.
- Experience with Windows Server and/or Linux administration.
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP, VPN, VLANs).
- Familiarity with Active Directory, Group Policy, and Microsoft 365 administration.
- Understanding of virtualization technologies such as VMware or Hyper-V.
- Knowledge of backup solutions and endpointsecurity tools.
- Experience with ticketing systems and IT service management processes.
- Strong troubleshooting, analytical, and problem-solving skills.
- Positive verbal and written communication skills

Note:The job duties outlined above cover the key responsibilities for this role;
however,

they arenot limited to the items listed.

Additional responsibilities may be assigned based on business requirements and operational needs.

📌 Information Technology System Administrator (Ottawa)
🏢 Dew Software
📍 Ottawa