Lead CIBC's Client Onboarding & Service initiatives as a Director. Oversee client engagements and enhance cash management revenue while working in a hybrid model for optimal flexibility.

As a key leader, the Director will manage a team dedicated to onboarding and servicing CIBC's Commercial Banking and Capital Markets clients. With a focus on maintaining exceptional client relationships and a seamless onboarding experience, you'll ensure that operational efficiencies are achieved through robust leadership and clear guidance. Your commitment to employee development and cross-functional collaboration will contribute to CIBC's vision of being #1 in client relationships.

Key Responsibilities:



• Manage an onboarding and service team focused on client experience • Serve as the primary point of contact for client escalations • Create a culture that promotes accuracy and client engagement • Oversee the delivery of complex cash management solutions • Facilitate consultations with the Cash Management Sales Team

Requirements: • Minimum 5 years of leadership in relationship management • Experience with commercial clients involving Cash Management • Strong understanding of risk management and banking standards • Proven coaching and team-building skills • Proficient with Microsoft Office applications

Drive impactful client onboarding initiatives and operational excellence while fostering a culture of trust and accountability at CIBC. #J-18808-Ljbffr

📌 Director of Client Onboarding at CIBC (Vancouver)
🏢 Canadian Imperial Bank of Commerce
📍 Vancouver