This role is responsible for providing exceptional customer experience. Handling inbound and outbound service department calls and coordinating with the service department team members.
Responsibilities include:
- Handle all incoming service calls and emails for service appointments
- Advise and promote recommended scheduled maintenance
- Answer customer inquiries, concerns, and provide assistance where needed
- Input and maintain vehicle/customer information in the computer system
- Complete outbound reminder calls and emails to schedule appointments
Qualifications & Skills:
Our ideal candidates understand that customers have a choice in where they purchase and service their vehicles and therefore demonstrate a commitment to delivering unparalleled customer service.
- Education: High school diploma or equivalent.
- Experience: Past work in customer service, reception, or office administration.
- Tech Skills: Valuable computer skills and comfort using scheduling tools or CRM software.
- Communication: Clear and polite speaking and writing skills.
- Organization: Strong attention to detail and ability to handle a busy daily schedule
#J-18808-Ljbffr
📌 Automotive Service Appointment Coordinator (Sundridge)
🏢 Employment North
📍 Sundridge
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