Join Houle as a Technical Customer Support skilled focused on security technology in Burnaby or Victoria. Your role will involve managing service requests and delivering top-notch administrative support to the security team.
This position is essential in ensuring customer-focused delivery for security technology services. With over two years of experience in a similar role, you will manage incoming service requests, prioritize technicians' schedules, and maintain service excellence. Collaborate effectively while using your organizational skills to support document tracking and billing processes.
Key Responsibilities:
• Provide high-quality customer service to the security team
• Manage incoming calls and emails for service requests




• Dispatch and schedule Security Service Technicians efficiently
• Create and track work orders from initiation to completion
• Prepare accurate billing summaries and coordinate billing resolutions
Requirements:
• High School Diploma required
• 2+ years in administrative support or customer service
• Familiarity with security technology systems
• Excellent skills in MS Office and CRM systems
• Strong communication and organizational abilities
Utilize your customer service strengths and technical support skills at Houle, contributing to impactful community projects.
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📌 Technical Customer Support in Security (Burnaby)
🏢 Houle Electric Canada
📍 Burnaby