Elevate client support at Aurora Finance as a Customer & Systems Support Representative. Manage user access, resolve issues, and ensure smooth financial processes at the University of Manitoba.
The University of Manitoba seeks a Customer & Systems Support Representative to bolster its financial system operations. This role is vital for managing user access, security, and providing assistance with financial transactions. You will engage clients, troubleshoot their inquiries, and maintain and document problem logs, leveraging your expertise to improve financial authority records.
Key Responsibilities:
• Manage user access and security for finance systems
• Create and update accounting elements for transactions




• Assist clients with process inquiries and problem resolution
• Maintain problem logs and evaluate metrics
• Document resolutions for system support issues
Requirements:
• Formal training in a related discipline
• Three years of customer service experience
• Knowledge of accounting and higher education processes
• Ability to work in complex environments
• Equivalent combinations of education and experience considered
Utilize your customer service expertise to support the financial services of the University of Manitoba effectively.
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📌 Customer Support Representative at Aurora Finance (Winnipeg)
🏢 University of Manitoba
📍 Winnipeg