Join Manulife’s FutureChoice Retirement Services Team as a Customer Service Professional, specializing in Spanish support. Thrive in a hybrid role, providing exceptional service to 401(k) participants.
As a full time professional, you'll be responsible for addressing customer inquiries, processing various transactions, and facilitating participant education on retirement account options. Your proactive engagement will help shape a culture focused on excellence and participant satisfaction. This position requires strong organizational and multi-tasking skills to navigate a high-volume service environment.
Key Responsibilities:
• Deliver empathetic support to all inbound customer calls
• Process investment changes and account updates accurately




• Educate participants on retirement account specifics
• Assist in completing necessary forms and solutions
• Remain knowledgeable on policies and performance metrics
Requirements:
• At least two years of relevant customer service experience
• Bilingual in Spanish and English; proficiency necessary in Québec
• Post-secondary education or industry certification preferred
• Effective communication skills for diverse audiences
• Excellent time management in a busy environment
Capitalize on your bilingual capabilities to enhance participant experiences at Manulife.
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📌 Customer Service Professional - Spanish Required (Halifax Regional Municipality)
🏢 Manulife
📍 Halifax Regional Municipality