Drive customer success as a Client Services Analyst with PBS Systems in Calgary. This role focuses on delivering top-notch support for dealership software installations and training.
Your primary responsibility will be assisting new and existing clients in using the Service module of our software. The position is pivotal in handling inquiries via various channels and ensuring a seamless customer experience. Log interactions and collaborate with teams to enhance service and client satisfaction.
Key Responsibilities:
• Manage customer support requests through multiple channels
• Document and escalate issues in the ticketing system
• Work with teams to improve service processes
• Facilitate knowledgebase updates and training materials
• Attend training and keep updated on software enhancements
Requirements:
• High school diploma necessary
• Must possess a valid Driver’s license
• Experience in customer service or helpdesk roles
• Strong proficiency in Microsoft Office
• Excellent communication and decision-making abilities
Become an integral part of PBS’s commitment to exceptional customer service and skilled growth.
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📌 Client Services Analyst at PBS in Calgary
🏢 PBS Systems
📍 Calgary