Enhance digital workplace services as a Senior Service Delivery Manager with Fujitsu in Toronto. Lead teams to drive customer satisfaction and operational efficiency in a dynamic IT environment.
In this role, you will oversee the successful delivery of IT services, including Infrastructure and Customer Experience Center operations. Your strong leadership and ITIL expertise will be crucial in managing service performance and achieving financial objectives. Focused on continuous improvement, you will champion creative service strategies.
Key Responsibilities:
• Manage Infrastructure, EUC, and Customer Experience services
• Ensure compliance with SLAs and service commitments
• Lead incident management and service recovery efforts




• Build and maintain strategic customer relationships
• Drive financial performance, including revenue and budget management
Requirements:
• Bachelor's degree in IT, Business, or related field
• 12+ years of IT Managed Services experience
• 5+ years in Service Delivery or Operations Management
• Strong knowledge of ITIL Service Management
• Proven background in service financials and client management
Lead digital transformation initiatives at Fujitsu as a key decision-maker in Toronto.
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📌 Digital Workplace Manager at Fujitsu (Toronto)
🏢 Fujitsu
📍 Toronto