Lead and inspire at Staples as a Customer Support Supervisor, enhancing customer experiences while delivering essential ServiceOntario services. Drive team success and operational excellence in this pivotal role.
In this customer-focused position, you will supervise a team while handling escalations and fostering relationships with ServiceOntario clients. Your role requires 1-2 years of supervisory experience in a customer service setting, along with strong computer proficiency, particularly in Microsoft Office. You will ensure accuracy and professionalism in transactions, train Customer Support Specialists, and maintain store brand standards.
Key Responsibilities:
• Engage with customers, providing high-quality service
• Process transactions accurately and handle inquiries




• Train and mentor Customer Support Specialists
• Identify opportunities to enhance store performance
• Uphold health and safety compliance across operations
Requirements:
• 1-2 years of customer service supervisory experience
• Proficient in computer usage; Microsoft Office familiarity
• Proven ability to coach and lead a team
• Attention to detail for accurate data management
• Bilingualism in English/French is an asset
Elevate customer service and operational efficiency as a key player in Staples’ ServiceOntario offerings.
#J-18808-Ljbffr

📌 Customer Support Supervisor at Staples (Welland)
🏢 Staples Canada
📍 Welland