Elevate guest experiences as a Reservations Supervisor, overseeing our dynamic team's daily operations while ensuring excellent service at our properties. Empower colleagues through training and foster a collaborative work environment.
As a Reservations Supervisor, your primary responsibility will be managing the workflow of our Reservations Team. You will be instrumental in training staff, organizing daily tasks, and ensuring that guest inquiries are addressed promptly and courteously. Your leadership will help create a fun and productive ambiance in the workplace, contributing to exceptional guest experiences.
Key Responsibilities:
• Manage phone and email inquiries for reservations
• Ensure even workload distribution during shifts
• Organize daily tasks for optimal efficiency




• Lead training programs and develop resources
• Foster solid relationships with Front Office teams
Requirements:
• Strong experience in reservations or hospitality management
• Proven leadership and team motivation skills
• Excellent communication and problem-solving abilities
• Familiarity with training programs and systems
• Commitment to maintaining a safe work environment
Utilize your leadership skills to inspire the Reservations Team while delivering outstanding service at our hotel properties.
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📌 Reservations Supervisor with Team Leadership (Banff)
🏢 Canadian Rocky Mountain Resorts
📍 Banff