Become a pivotal part of Fortinet's Burnaby team as a Network Support Specialist. Deliver superior customer service while troubleshooting core cybersecurity products.
This Technical Support Specialist role is suited for candidates with 0-2 years of relevant experience. You need a solid grasp of operating systems and network protocols. Collaborate with the TAC Team to provide technical assistance and manage customer cases. Enhance your skills by working closely with internal teams to deliver effective solutions and guide clients on product usage.
Key Responsibilities:
• Troubleshoot issues on core Fortinet products
• Collect and analyze customer system data
• Recommend corrective actions based on analysis




• Consult technical documentation for known issues
• Manage customer communications throughout case resolution
Requirements:
• 0-2 years of experience in technical support
• Proficient in Windows, OSX, and Linux environments
• Solid understanding of TCP/IP and routing
• Familiarity with security products like firewalls
• Robust problem-solving and communication skills
Empower your career at Fortinet by leveraging your expertise to improve customer experience and ensure cybersecurity excellence.
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📌 Fortinet Network Support Specialist (Burnaby)
🏢 Fortinet
📍 Burnaby