Overview

The Quality & Risk Coordinator supports the organization’s quality, risk, and emergency preparedness functions across Extendicare’s LTC homes, home health divisions, and corporate offices. This role tracks performance metrics, supports emergency planning and business continuity, and contributes to policy, reporting, and knowledge-building initiatives. The position is based at our Head Office in Markham, Ontario with a hybrid working environment.

Key responsibilities

- Support LTC homes, corporate office, and home health divisions with emergency planning, including plan development, review, and maintenance.
- Support the completion and tracking of emergency drills and exercises and disseminate related information to supporting stakeholders.
- Facilitate emergency preparedness activities, including after-action reviews following drills and real events, tracking corrective actions, maintaining emergency preparedness records, and supporting accreditation readiness requirements.
- Assist with business continuity planning across the organization by coordinating plan development and reviews, maintaining inventories of business continuity plans, and monitoring plan update schedules to ensure ongoing organizational readiness.
- Monitor, track, and follow up on annual MLTC attestations and other organizational compliance requirements to ensure accurate and timely submission by all homes.
- Support the development and maintenance of quality, risk, compliance, and emergency management resources, including policies, procedures, toolkits, templates, and educational materials to promote standardization and best practices.
- Develop presentations, reports, educational resources, and communication materials to support quality improvement, risk management, emergency preparedness, accreditation, and organizational initiatives.
- Coordinate and support quality and risk projects, including annual resident and family satisfaction surveys, accreditation preparation and evidence collection, quality improvement initiatives, and other strategic projects as assigned.
- Collaborate with operational, clinical, and corporate teams to promote a culture of quality, safety, regulatory compliance, resident-centered care, and continuous improvement across the organization.

What we’re looking for





- Bachelor’s degree, preferably in health sciences, business, public administration, or a related field.
- 2+ years of experience in a similar position; experience in healthcare, long-term care, or a regulated environment is an asset.
- Strong analytical and organizational skills with attention to detail.
- Clear written and verbal communication skills.
- Proficiency in Microsoft Office (Excel, PowerPoint, Word, Teams); comfort with or aptitude to learn dashboards, BI tools, and AI-assisted tools.
- Ability to manage multiple projects simultaneously and exercise independent judgment.
- Knowledge of emergency management frameworks (e.g., IMS, HICS) or business continuity principles is an asset.
- Familiarity with long-term care regulation, accreditation standards, or quality improvement methodology is an asset.

What Extendicare has to offer

- Continuous mentorship, support for lifelong learning and growth opportunities
- Opportunities for advancement and career growth within the organization
- A rewarding and meaningful work experience where you can enrich your life and the lives of others through your work
- Employee Family Assistance Program
- Robust benefits package

Extendicare is a leading provider of care and services for seniors across Canada, operating under the Extendicare, ParaMed, Extendicare Assist, and SGP Purchasing Network brands. We are committed to delivering quality care to meet the needs of a growing seniors’ population, inspired by our mission to provide people with the care they need, wherever they call home. We operate a broad network of long-term care homes (both owned and under management contracts), deliver over 24 million hours of home health care services annually, and provide group purchasing services to third parties representing approximately 157,000 beds across Canada. Extendicare proudly employs more than 30,000 qualified,



highly trained and dedicated team members who are passionate about providing high-quality care and services to help people live better.

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Time Type

Full time

Compensation

Details will be discussed during the recruiting process.

At Extendicare, we’ve spent more than 50 years dedicated to enhancing quality of life for the people we serve across Canada. When you join Extendicare, you become part of a compassionate, mission-driven team committed to supporting care delivery in homes and communities nationwide. Our corporate roles play a vital part in enabling front-line teams to provide exceptional experiences for clients and families. Together, we foster a culture of collaboration, innovation, and accountability—creating solutions that strengthen our services and improve lives every day.

We are committed to providing competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. This chance is a replacement for an existing role and, to support transparency, a hiring range may be included with this posting. However, final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position.

Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process.

We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment; every application is reviewed by a member of our team to ensure thoughtful and equitable consideration. If you would like more information about how your data is processed, please contact us.

Extendicare is committed to fostering an accessible, inclusive, and equitable hiring process. We gladly accommodate the needs of applicants throughout all stages of recruitment and selection upon request.

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📌 Quality and Risk Coordinator (Markham)
🏢 Extendicare
📍 Markham