Consumer Services Representative (nine month contract)

Job Category : Quality Assurance

Requisition Number : CONSU

- Posted : July 22, 2026
- Full-Time
- Hybrid

Locations

Showing 1 location

Nature's Path Foods
Richmond, BC V6X1W3, CAN

Description

What You’ll Do

- Respond to consumer inquiries about our products, ingredients, packaging and nutrition information via phone, email and other communication channels.
- Investigate and resolve consumer complaints with empathy, professionalism and sound judgment.
- Escalate quality or food safety concerns to the appropriate internal teams.
- Accurately document consumer interactions and maintain detailed records within our systems.
- Identify trends in consumer feedback and share insights that help improve products and the overall consumer experience.
- Stay current on product launches, formulation updates and company policies to provide accurate information.
- Represent the Nature’s Path brand with warmth, authenticity,



and professionalism in every interaction.

What You’ll Bring

- Previous experience in customer service, consumer care, contact center or a similar customer-facing role.
- Exceptional written and verbal English communication skills. French is an asset but not required.
- Robust problem-solving skills and the ability to navigate sensitive situations with empathy.
- Excellent organizational skills with strong attention to detail.
- Comfortable learning technical product information and translating it into clear, consumer-friendly language.
- Proficiency with Microsoft Office and experience working with CRM or customer service software is an asset.

Details

Located in Richmond, BC | Hybrid (4 days/week in office)

Salary: $52,500 (prorated for the contract)

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📌 Consumer Services Representative (nine month contract) (Richmond)
🏢 Nature's Path
📍 Richmond