THE ROLE

We are currently seeking a Full Time Customer Care Supervisor to join our growing team. The ideal candidate will have passion and knowledge for all things customer care and will assist with overseeing daily operations, including cash handling, training and developing team members, providing exemplary customer service, upholding store policies, and ensuring proper signage and cleanliness

- Supervise cashiers to ensure consistent delivery of excellent customer service, optimizing profitability and customer satisfaction.
- Lead store closing and opening procedures, including till reconciliation.
- Provide exceptional customer service, including returns and complaints.
- Assist in managing, motivating, training and developing staff according to company policies and procedures.
- Manage daily Customer Care team member schedules and breaks.
- Maintain store and display signage to set standards.

Location: McKenzie Corner, 1286 McKenzie Ave., Victoria, BC V8P 5P2

Who We Are

The Root Cellar sprouted from a deep passion for fresh, local food and sustainable food systems.

What began as a small idea quickly took root in Victoria, where the community embraced and amplified that passion - helping The Root Cellar grow into what it is today. Across both markets, we proudly offer Vancouver Island’s widest selection of locally grown,



organic, and conventional produce, alongside a full-service butcher and deli, artisanal groceries, dairy, fresh breads, and bulk foods.

At The Root Cellar, we’re committed to supporting local farmers and makers, celebrating great food, and creating a welcoming place where quality, care, and community come together under one roof.

What We Bring To The Table

- 20% team member store discount
- Future opportunity to participate in employee ownership plan
- Group health and dental benefits, including employee and family assistance program
- Opportunities to learn and grow
- And yes… all the legendary Green Sauce you could want

What You Bring To The Table

- One year of retail supervisory experience in a grocery, food specialty or front end environment preferred.
- A passion for providing superior customer care and sharing produce knowledge.
- A positive attitude and the desire to lead and motivate a team.
- The physical ability to stand for long periods and lift 25-50lbs repeatedly.
- The ability to multi-task and maintain organization in a fast-paced environment.
- The availability to work full time, 40 hours weekly for various shifts, including mornings, evenings and weekends.

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📌 Full-time Customer Care Supervisor (Victoria)
🏢 The Root Cellar Village Green Grocer
📍 Victoria