Lead sales initiatives as the Call Center Sales Manager at MCI, a top-tier tech-enabled business services company. Enhance customer experience through effective team management and operational excellence.
In this full-time, local role, you will oversee a dedicated team of supervisors in MCI's contact center. Your focus will be on coaching, sales promotion, and optimizing customer service practices. With strong organizational skills, you will drive performance metrics while creating an environment of continuous improvement.
Key Responsibilities:
• Lead a team of 5-10 customer service supervisors
• Coach staff on best practices for customer service
• Monitor and enhance call center productivity metrics




• Set performance goals and manage workforce activities
• Sustain high standards for customer satisfaction and sales
Requirements:
• Previous experience in call center operations management
• Robust organizational and communication skills
• Ability to evaluate customer issues and resolve conflicts
• Proficiency in Microsoft Office Suite applications
• Demonstrated leadership capabilities in team settings
Drive sales and service excellence at MCI, utilizing your management expertise and commitment to customer satisfaction.
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📌 Call Center Sales Manager at MCI (Sydney)
🏢 Mass Markets
📍 Sydney