Empire life is looking to hire a Contracting Specialist to join our team! We are actively seeking candidates to fill a current, open position.Compensation: Base Salary Range: $50,000 - $55,000. The posted range reflects the base salary for this position only.Reporting to the Contracting Manager, the Contracting Specialist provides optimal support to advisors with all their day-to-day contracting needs. This role works to build and maintain quality support for our advisors.About usTruStone Financial Inc. (TSF), is redefining an industry by providing independent financial advisors exceptional service and developing meaningful relationships.We are an MGA (Managing General Agent), an intermediary contracted by insurers to operate on their behalf to facilitate sales and support of life and health insurance and investment products by independent, contracted and licensed insurance advisors. With an emphasis on training, marketing, and technology, TSF is continually innovating to provide the highest level of service possible for our advisors.TSF is proud to cultivate and sustain long lasting relationships with our advisors, employees, and suppliers.Why pursue this opportunityImpactful work - get the opportunity to work on meaningful projects that have a positive impact on our customers, our company, and society as a whole.The prospect - collaborate with cross-functional teams and work on a variety of projects that will keep you engaged and continuously learning.Deliver excellence - provide a personal, accurate, professional, and courteous service and resolution to our customers.What you’ll be working onProviding support to clients with the Apexa onboarding and the contracting process.Facilitating and processing client changes, contracts, and transfers within Apexa (eg. override change, bank change, address change, license and E & O updates)Support the administration and set up of commissions for existing and incoming advisors,



verifying values are correct and setting up Advisor commissions dataPerform other related activities and participate in ad hoc projects, as necessary or as assignedProvides prompt and courteous resolution of enquiries from Advisors and customers through verbal and/or written communication and may be required to make outbound calls to external clients and distribution partnersApplies critical thinking to screen contracts and related documents to meet established service levels, and ensures compliance, contractual and regulatory standards are metEnters and maintains data into multiple administration systems; review and analyze datato ensure accuracy and resolve discrepancies; ensure database is updated and validated with correct information and produce data reportsProvides support to multiple teams to provide business requirements and test scenarios for projects, product launches and system maintenance releases; validate that changes have made a positive enhancement to the user experienceSupports and provides technical training to the team and investigates and analyzes complex cases and acts as first level escalationParticipate in industry changes including new partnerships and mergers and acquisitionsResponsible for key distribution partner contracts and contracting changes.What we’re looking for you to haveKnowledge of insurance industry (2+ years)Customer support experience (2 years minimum)Completion of post-secondary education or equivalent experienceKnowledge of word processing, spreadsheet, e-mail and database computer software- with system expertise in Apexa,



WealthServAbility to work independently, prioritize and balance multiple tasks, projects or emails.Strong attention to detail/accuracyStrong oral and written communication skills with good and sound decision making skillsWell developed analytical and problem solving skillsAbility to accurately analyze and review dataExcellent organization, problem solving and mathematical comprehension skillsExcellent customer service skills, patience and empathyIf you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.Our hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results.Beyond the salaryFor regular full time positions, TruStone offers a comprehensive total rewards package that includes:Company pensionDental careDisability insuranceEmployee assistance programExtended health careLife insurancePaid time offGet to know usTruStone is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process.We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.TruStone welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact [email protected].#J-18808-Ljbffr

📌 Contracting Specialist (Winnipeg)
🏢 Nutrien
📍 Winnipeg