Senior Manager, Software Engineering - Risk, Fraud and DisputesAs Marqeta'sSenior Manager, Software Engineeringwithin ourRisk, Fraud and Disputespod, you will lead the design, development, and execution ofissuer-side disputesacross card networks and multiple payment rails. You will be responsible for building and operating systems that manage cardholder disputes, chargeback lifecycles, network rules, evidence workflows, and regulatory timelines.This is ahands-on leadership rolefor someone with deep experience in disputes and chargebacks who is AI-first, takes full ownership of outcomes, and is comfortable engaging directly with enterprise customers and networks to resolve complex dispute scenarios.We work Flexible First. This role can be performed remotely anywhere within the United States or from our Oakland office. We'd love for you to join us to shape the future of payments dispute resolution.The Impact You'll HaveOwn theend-to-end issuer dispute lifecycle, ensuring timely, accurate, and compliant resolution of cardholder disputes.DriveAI-first automation, reducing manual handling and increasing efficiency across dispute classification, evidence management, and prioritization.Lead and mentor a high-performing team, improvingengineering velocity and system reliabilitythrough intelligent workflows and automation.Act as thetechnical and business-facing leaderin customer and network escalations, translating real-world issues into system improvements.Partner cross-functionally with Risk, Compliance, Product, Operations, and Legal to shape platform roadmap and dispute strategies.Who You AreExperienced engineering leader (8–12+ years in engineering, 4+ years managing senior engineers or managers).Hands-onAI-first mindset : you embrace AI/ML to improve team velocity, drive automation, and reduce manual work.Strong ownership mentality — you thrive in ambiguity and take full responsibility for outcomes.Deep understanding ofissuer-side card and money movement disputes, including network flows (Visa, Mastercard, Discover, AmEx) and timelines.Comfortablecustomer- and network-facing, translating technical details into actionable insights.Excellent communicator who can lead cross-functional initiatives and influence stakeholders.Nice to havesExperience integrating with network APIs e.G. ISO 8583.Background in fintech issuing platforms, core banking, or payments operations.Prior ownership of dispute automation initiatives that materially reduced manual effort or losses.Familiarity with Regulatory obligations (e.G., Reg E, PSD2 chargeback rules)



in card issuing.What Success looks likeIssuer dispute resolution timelinesconsistently meet or exceed network SLAs.Manual dispute handlingis materially reduced via AI-driven workflows.Loss rates declinethrough better classification, evidence, and prioritization.Engineering team velocity improvesthrough automation and AI-assisted workflows.Customers and issuing partnersview the team as trusted experts.Clearownership, accountability, and operational excellenceacross dispute systems.Your ManagerAshok Agrawal, Senior Director, Software EngineeringVirtual “Onsite” consisting of three-four 45-60 minute rounds (1 Pair Programming Interview included)Offer!This position is for an existing vacancy.Compensation and BenefitsMarqeta is a Flex First company which allows you to choose your best working workplace, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location.When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hirebase salaryrange for this position, reflected in CAD, is: 177,100 - 221,400We also believe in recognizing the contributions of our people. That 's why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company.Along with monetary compensation, Marqeta offersMultiple health insurance optionsFlexible vacation timeRetirement savings program with company contributionEquity in a publicly-traded companyMonthly stipend to support our remote work modelAnnual “development dollars” to support our people growth and developmentFamily-forming benefits and up to 20 weeks of Parental LeaveAbout MarqetaMarqeta is on a mission to change the way money moves. We’re one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real time. Marqeta is powering the most well known brands in the new economy (Block, Cash App,



Affirm, Instacart, Doordash, Uber, Walmart, etc). You don’t need to be a Payments expert to join the Marqeta Team, let us help you with that. This is the opportunity of a lifetime to work with innovators around the world and unlock equitable financial access for all.– Solve for the Customer:With a deep understanding of our customers ' business and empathy for their needs, we deliver products and services that drive their success. Earning and keeping their trust guides everything we do.– Do What 's Right:Knowing businesses and livelihoods depend on us, we pursue solutions that disrupt responsibly and deliver high-quality results that our customers count on. We own our work from start to finish.– Simplify and Innovate:We approach challenges with curiosity and take smart risks. Innovation comes from finding better, simpler ways to achieve extraordinary outcomes.– Win as a Team:We succeed together by embracing diverse perspectives and pushing each other to raise the bar. We lead with humility and set aside hierarchy to work as a team.– Make it Count:We drive forward with focus and agility. With a sense of urgency and purpose, we get the job done, and done right.Equal Employment Opportunity, Accommodations and PrivacyMarqeta is an equal opportunity employer committed to an inclusive workplace that fosters belonging. We do not discriminate based on race, color, religion, sex (including pregnancy, lactation, childbirth, or related medical conditions), veteran status or uniformed service member status, age, national origin or ancestry, citizenship or immigration status, physical or mental disability, gender identity, gender expression, sexual orientation, genetic information (including testing or characteristics) or any other characteristic protected by applicable law. We also consider qualified applicants with criminal histories, consistent with legal requirements.Marqeta endeavors to make reasonable accommodations for applicants with disabilities. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please submit this form with your specific accommodation request.Personal data that is provided as part of the application and recruitment process is processed in accordance with theApplicant Privacy Notice. Additional information for California residents can be found here .#J-18808-Ljbffr

📌 Senior Manager, Software Engineering - Risk, Fraud And Disputes - C$177,100 - C$221,400 A Year (Toronto)
🏢 Marqeta
📍 Toronto