Join VML, part of WPP, as a Senior Experience Strategist where you will craft creative omni-channel strategies for leading brands. Shape customer journeys and foster loyalty through impactful strategies.
This pivotal role requires extensive experience in customer experience strategy and a flair for data-driven insights. You will guide complex marketing initiatives that span digital platforms, enhancing how customers engage throughout their journeys. Make your mark in a fast-paced agency setting.
Key Responsibilities:
• Drive strategic customer relationships across touchpoints
• Develop integrated CRM strategies tailored for clients
• Influence diverse teams for optimal marketing execution




• Conduct comprehensive research to develop actionable insights
• Implement advanced analytics for strategic decision-making
Requirements:
• 7+ years in strategic planning and customer experience
• Deep understanding of digital marketing and CRM tools
• Advanced skills in Google Analytics and CRM platforms
• Exceptional communication and negotiation abilities
• Strong leadership track record in collaborative environments
Your expertise in omni-channel strategy will empower clients and enhance VML’s innovative edge.
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📌 Omni-Channel Experience Strategist Role (Toronto)
🏢 Bav Group México
📍 Toronto