Be a part of Sunwing Vacations as a Group Sales Agent catering to WestJet Vacations. Your role will involve engaging travel agents and providing top-notch customer service.
This position, based in Toronto with options for work from home, focuses on building customer loyalty through precise group travel quotes and proactive service. You’ll identify traveler needs and respond to inquiries effectively, ensuring a seamless client experience while hitting key performance indicators.
Key Responsibilities:
• Respond quickly to incoming group-related inquiries
• Assess customer needs and present solutions
• Update the booking system following customer interactions
• Generate group quotes within a specified timeline
• Escalate custom requests to the appropriate team
Requirements:
• At least 1 year of customer service or sales experience
• Strong skills in MS Office and administration
• Excellent verbal and written communication
• TICO certification required to be obtained
• Familiarity with tools like TTS and Sabre preferred
Utilize your sales and customer service skills to enhance traveler experiences and make vacation dreams a reality.
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📌 Group Sales Agent for WestJet Vacations (Toronto)
🏢 Sunwing Vacations Group
📍 Toronto