Employer Industry: Non-Profit Educational ServicesWhy consider this job opportunity:Salary up to 170K CADOpportunity for career advancement and growth within the organizationFlexible remote work options available across CanadaComprehensive wellness programs and generous time-off policiesCommitment to employee recognition and competitive benefitsEngage in meaningful work that transforms lives and empowers communitiesWhat to Expect (Job Responsibilities)Lead and transform the global customer service function, enhancing service quality and operational efficiencyOversee customer service performance across multiple channels and geographiesManage third-party vendors to ensure performance, cost-effectiveness, and quality alignmentUtilize data to identify opportunities for operational improvement and enhance the customer experienceFoster a culture of ownership and professionalism within the customer service teamWhat is Required (Qualifications)7+ years of experience in customer service, operations, or customer solutions leadershipProven track record in managing complex,



multi-channel global customer service operationsStrong operational discipline with the ability to execute from diagnosis to implementationHigh comfort with CRM platforms and customer service toolingExceptional communication skills with the ability to influence across various levels and functionsHow to Stand Out (Preferred Qualifications)Experience in mission-driven, social enterprise environmentsInternational or cross-cultural operational experienceFamiliarity with automation and AI-assisted service toolsCollaboration experience with Product and Technology teamsWe prioritize candidate privacy and champion equal-chance employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to, please bring it to our attention immediately.We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.#J-18808-Ljbffr

📌 Director Of Customer Service (Remote) - Up To C$170,000 A Year - Remote (Toronto)
🏢 World Education Services
📍 Toronto