A Day in the life of a Business Analyst for NG9-1-1 at Esri Canada:

- Lead business analysis activities for complex NG9-1-1 implementation and operational support initiatives, including requirements elicitation, process analysis, solution support, and validation.
- Facilitate workshops, interviews, and working sessions with Bell stakeholders, 9-1-1 Authorities, GIS Data Providers, Aggregators, and technical teams to elicit, analyze, and confirm requirements.
- Analyze NG9-1-1 business processes, operational workflows, and GIS data management activities, identifying gaps and recommending practical, scalable solution approaches aligned with Esri technology.
- Translate business needs into clear and structured deliverables, including requirements documentation, process models, operational procedures, acceptance criteria, and reporting artifacts.
- Collaborate with Project Managers, Solution Architects, technical teams, and operational stakeholders to support integrated solution design and delivery.
- Contribute to project scoping, estimation, and development of statements of work and supporting documentation.
- Identify risks, dependencies, and impacts related to requirements, operational processes, and solution design, and support mitigation strategies throughout the project lifecycle.
- Provide guidance and informal mentoring to junior analysts and team members, supporting quality and consistency of deliverables.

What you bring to the team:

- Fluent written and spoken proficiency in English and French.
- Post-secondary degree or diploma in Business Analysis, GIS, Geography, Engineering, Computer Science, Public Safety, Emergency Management, or a related field.




- An equivalent combination of education and relevant experience may be considered.
- Minimum 7 years of relevant experience in business analysis, GIS, geospatial data management, public safety, telecommunications, operational support services, or related fields.
- Experience leading business analysis activities within complex, client-facing implementation projects or operational service environments, including requirements management, process analysis, and solution alignment.
- Professional certification in business analysis, project management, or Agile methodologies (such as Certified Business Analysis Professional (CBAP), Project Management Professional (PMP), PRINCE2, or Scrum-related certifications).
- Solid preference will be given to candidates who reside within the Greater Toronto Area or Québec City metropolitan area to support collaboration with Bell and program stakeholders.
- Demonstrated depth of knowledge in business analysis practices, including requirements management, process modelling, solution validation, and operational support documentation.
- Proven ability to analyze complex operational workflows and translate program needs into structured, actionable deliverables aligned to technical and service delivery requirements.
- Strong facilitation and stakeholder engagement skills, including the ability to work with technical teams, non-technical stakeholders,



9-1-1 Authorities, GIS Data Providers, Aggregators, and client representatives.
- Advanced analytical, critical thinking, and problem-solving skills applied to complex, service-oriented, and mission-critical operational environments.
- Proven ability to manage competing priorities, support service-level expectations, coordinate issue escalation, and deliver high-quality outputs within defined timelines.
- Strong written and verbal communication skills, including the ability to document processes, decisions, operational procedures, status updates, and support artifacts clearly and accurately.
- Proven capability in data analysis activities such as data mapping, validation, discrepancy review, trend identification, and quality improvement within NG9-1-1 or related geospatial data management contexts.

We offer:

What Esri Canada offers you:

We prioritize our employees’ well-being and work-life balance. Our benefits include:

- Work from Home or hybrid work
- Generous Paid Time-Off: Enjoy up to 6 weeks of time off per year, including:
- 3 weeks of paid annual vacation, increasing with years of service
- 50 hours of Paid-Time Off (PTO) for personal needs
- 32 hours of Summer Days
- Winter holiday office closure

- Comprehensive health benefits plan
- RRSP match increasing with years of service
- Training and development programs for professional growth
- Company perks including discounts on gym memberships, technology purchases and more.
- Company-sponsored events and social activities
- Employee-driven initiatives such as yoga sessions, book clubs, interactive podcasts, and more.

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📌 Bilingual Business Analyst,-1-1 (Toronto)
🏢 Esri Canada
📍 Toronto