At Keywords, we are using our passion for games, technology and media to create a global services platform for video games and beyond. Our aim is to become the “go to” provider of technical services.We enable leading content creators and publishers to leverage our expertise and capacity across the lifecycle of interactive content. In so doing we empower our clients to remain lean and agile, and to focus on creating the most engaging experiences.Keywords is trusted and relied upon by many of the world’s leading video game companies to work alongside them during concept, development and live operations by leveraging the breadth and depth of our industry leading service lines every step of the way. www.Keywordsstudios.ComSupport Bar Analystwill represent the IT department and addressing level 1 and 2 issues reported by Keywords employees, providing fast resolution to those issues while working on projects to implement new systems or to upgrade existing environment addressing those in person, email, by telephone or redirect the case to the designated team and following it in a prompt, skilled and efficient manner.Responsibilities and Main TasksActing as the first point of contact to end users for all IT queries / issuesTests preparation, build management, mobile devices preparationResponding to incoming customer requests via Help Desk Tickets, phone, email and/or chat sessions, and walk-up inquiriesTroubleshoot user issues on computers, consoles, laptops and mobile devicesManaging,



owning and being responsible for resolving all IT level 1 and 2 support issuesRedirect and follow level 3 case if neededManaging priorities and ensure all issues and projects assigned are completed as per the timelinesResearch and test new technologies/ solutions based on requirements to address future or immediate needsDocumentation of procedures and incidentsInventory managementOther duties as assignedRequirementsComputer Information Systems Tech or other related field of study2-3 years of relevant experience in Information TechnologyWorking knowledge of server computing, routing, firewalls, phone systems and patchingExcellent oral and written communication skills in EnglishCustomer service experience, skills and ability to handle pressure situationsPatient, personable, high energy, dependable demonstrating a positive attitudeDesire to take ownership of issues – self-starterPrevious experience working in the Gaming industry is considered an advantageAble to commute between our 2 studios in Vancouver, BCBenefitsOpportunities for career growth and development,Friendly, supportive, and dynamic work environmentBase salary starting at $24.00/hr, competitive based on experienceExtended dental and health care benefitsEmployee and Family Assistance ProgramKeywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace, which provides for equal opportunities for all employees and potential employees.Role Information: ENStudio: Keywords StudiosLocation: Vancouver, British Columbia CanadaArea of Work: IT & InfosecService: Support ServicesEmployment Type: PermanentWorking Pattern: Full Time, In-Office#J-18808-Ljbffr

📌 Support Bar Analyst - $24 An Hour (Toronto)
🏢 Keywords Studios
📍 Toronto