Join Strides Toronto as a Help Ahead Intake Worker, a full time position focused on mental health service inquiries. Leverage your expertise in child and youth mental health to support families in need.
In this role, you will manage inquiries from children, youth, and families seeking mental health services. You'll perform initial triage to assess needs and ensure appropriate service routing. A strong background in human services, along with excellent communication skills, is essential for effective collaboration with service providers and partner agencies across Toronto.
Key Responsibilities:
• Respond to inquiries via phone, email, and web referrals
• Triage mental health inquiries and assess client eligibility
• Document intake activities in real time




• Ensure secure handling of personal health information
• Collaborate seamlessly with Service Navigators and partners
Requirements:
• Degree or diploma in a Human Services–related field
• Three years in mental health or allied sectors
• Knowledge of child and youth mental-health disorders
• Trained in crisis intervention and safety management
• Strong customer-service orientation and interpersonal skills
Utilize your mental health expertise to make a meaningful impact in the lives of children and youth in Toronto.
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📌 Help Ahead Intake Worker at Strides Toronto
🏢 Children's Mental Health Ontario
📍 Toronto