OverviewWe are the leading provider of professional services to the middle market globally. Our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an workplace that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.ResponsibilitiesLead discovery workshops to understand client business capabilities, pain points, and strategic objectives, translating them into scalable ServiceNow solutionsDefine and communicate the overall ServiceNow platform vision, architecture, and roadmap aligned to client business goals and enterprise architecture standardsArchitect end-to-end solutions across ServiceNow modules (e.G., ITSM, ITOM, CSM, HRSD), ensuring alignment with best practices and platform capabilitiesEstablish and govern platform architecture, including data model, integrations, security, and performance considerationsPartner with stakeholders to prioritize initiatives, manage dependencies, and ensure alignment across multiple workstreams and portfoliosProvide architectural oversight across all phases of delivery, including design, development, testing, and deploymentGuide Agile teams by refining epics and stories, ensuring solutions are technically sound, scalable, and maintainableAct as a trusted advisor to clients, driving adoption of ServiceNow best practices and out-of-the-box capabilities over customizations where appropriateCollaborate with developers, product owners, and business stakeholders to ensure clear translation of requirements into technical solutionsAnticipate client needs by understanding business processes and proactively recommending platform improvements and innovationsLead design reviews, enforce governance standards, and ensure quality and consistency across implementationsFacilitate stakeholder alignment and executive buy-in on architecture decisions, strategy,



and roadmapRequired Qualifications5–8+ years of hands-on experience with the ServiceNow platform, including architecture and solution designServiceNow Certified System Administrator (CSA) required; additional certifications such as Certified Implementation Specialist (CIS) or Certified Application Developer (CAD) strongly preferredProven experience architecting and implementing ServiceNow solutions across multiple modules (e.G., ITSM, ITOM, CSM, HRSD)Strong understanding of ServiceNow platform architecture, including integrations (REST/SOAP APIs), CMDB, data modeling, and security3–5+ years of experience in a client-facing consulting role with demonstrated stakeholder management skillsExperience leading cross-functional teams in Agile environments (Scrum, SAFe)Deep experience with ITIL/ITSM frameworks and enterprise service management conceptsStrong background in business and systems analysis, with the ability to translate business needs into technical solutionsProven ability to define solution architectures, identify risks, and drive technical decision-makingExperience with integration design, middleware, and enterprise system landscapesPreferred QualificationsITIL Foundation Certification (or higher)ServiceNow Certified Technical Architect (CTA) or on CTA pathExperience with platform governance, CoE (Center of Excellence) models, and large-scale ServiceNow implementationsFamiliarity with complementary frameworks and practices such as DevOps, Lean, COBIT, and cloud-based architecturesExperience with performance analytics, automation (Flow Designer), and AI/ML capabilities within ServiceNowKnowledge of project management and business analysis tools and methodologiesAt RSM, we offer a competitive benefits and compensation package for all our people.



We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmcanada.Com/careers/life-at-rsm/rewards-and-benefits.Html.RSM does not tolerate discrimination and/or harassment based on race; colour;creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (includinggender identity and/or gender expression); sexual orientation; national origin; ancestry; familialor maritalstatus; age; physical or mental disability; citizenship; political affiliation; medical condition(including family and medical leave); domestic violencevictim status; past, current or prospective service in the Canadian uniformed service; Canadian Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at (phone hidden) or send us an email at [email protected] RSM, an employee’s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.Compensation Range: $93,000 - $157,500Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.#J-18808-Ljbffr

📌 Servicenow Architect - $93,000 - $157,500 A Year (Toronto)
🏢 RSM
📍 Toronto