Enhance your career as an ERP Software Support Analyst with Jonas. Play a vital role in client success by applying your analytical and customer service skills.
As a support analyst in our Construction Division, you'll be responsible for providing top-tier support for our ERP accounting software. By resolving client issues and collaborating with various departments, you will ensure the smooth operation of our software solutions. A strong foundation in accounting and prior customer support experience is a must for this position.
Key Responsibilities:
• Analyze and troubleshoot ERP accounting software issues
• Provide clear communication on status updates to clients
• Maintain efficient time management to resolve multiple issues




• Collaborate with teams to expedite solutions and support
• Support the maintenance of a professional company image
Requirements:
• Preferred experience in software customer support
• Experience in accounting applications, preferably in construction
• Robust problem-solving and multitasking skills required
• Excellent organizational skills and punctuality
• Ability to communicate effectively in English
Utilize your expertise in accounting and customer service to make a significant impact at Jonas.
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📌 ERP Software Support Analyst Role (Markham)
🏢 EWS Group
📍 Markham