Enhance customer experiences as an Appointment Coordinator with Richmond Honda. Manage service appointments, handle customer calls, and improve relationship management.
This full-time role requires organizing customer appointments and ensuring timely service. You will confirm appointments, manage customer recalls, and engage in follow-ups post-service. Ideal candidates will possess strong organizational skills, good computer proficiency, and a background in customer relations within an automotive context.
Key Responsibilities:
• Schedule service appointments and manage the appointment cycle
• Confirm unconfirmed appointments prior to scheduled dates
• Communicate with customers regarding recalls or maintenance




• Monitor and book appointments from incoming emails
• Document customer feedback and follow-up on service quality
Requirements:
• 2 years of experience in customer relations
• Strong organizational and interpersonal skills
• Knowledge of automotive equipment parts
• Proficient in computerized appointment systems
• Ability to work collaboratively across departments
Utilize your customer service skills and organizational strengths to excel at Richmond Honda in this agile role.
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📌 Appointment Coordinator at Richmond Honda
🏢 OpenRoad Auto Group
📍 Richmond