Deliver exceptional service as a Bilingual Member Support Specialist at Assiniboine Credit Union. Engage members in both English and French to provide tailored financial solutions through hybrid communication channels.
As a Member Support Specialist I, you will report to the Manager or Assistant Manager and focus on building strong member relationships. This role emphasizes understanding financial needs while fostering a digital-first approach to member engagement. You'll collaborate with internal experts to ensure high-quality service and address inquiries effectively.
Key Responsibilities:
• Develop and grow member relationships with tailored financial solutions
• Educate members on digital-first solutions to enhance engagement
• Resolve member concerns using effective de-escalation techniques




• Identify process improvements for enhanced member experience
• Maintain up-to-date knowledge of ACU’s policies and trends
Requirements:
• High school diploma and 1-3 years in a goal-oriented role
• Bilingual in English and French with robust communication skills
• Emotional intelligence to manage member interactions
• Proficient in computer and communication tools
• Commitment to ACU’s values and confidential service
Shape positive financial journeys for members by leveraging your bilingual skills and problem-solving abilities at Assiniboine Credit Union.
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📌 Bilingual Member Support Specialist at ACU (Winnipeg)
🏢 Assiniboine Credit Union
📍 Winnipeg