Join Allianz as a Bilingual Case Manager Associate, where your French and English proficiency is key in managing vital customer cases. Help ensure seamless care and exceptional service during critical times.
This full time position involves working closely with medical consultants and nurses to assess patient needs and document cases effectively. Your role will encompass communicating with patients about their cases and coordinating with various teams to ensure timely approvals. Your decision-making will play a pivotal role in customer well-being and satisfaction.
Key Responsibilities:
• Oversee and update patient documentation and case details
• Collaborate with healthcare professionals on medical assessments
• Notify patients about case updates and policy benefits
• Manage billing arrangements and documentation processes
• Analyze insurance coverage and costs for optimal resolutions
Requirements:
• Post-secondary education with 2 years’ experience preferred
• Detail-oriented with strong judgment and problem-solving skills
• Proficient in French and English, both written and spoken
• Familiarity with medical terminology and current events
• Comfortable with data management and AI tools
Contribute to customer care excellence through your expertise in case management at Allianz.
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