Note: This is for a 1‑month temporary full‑time vacancy until February 2027 (with potential for extension). The position is in‑person and is a critical replacement vacancy.

Why this Role is Key

The Faculty of Health, Community Studies, Nursing and Public Safety at Fanshawe College prepares future professionals to make a meaningful impact in the lives of individuals and communities. Through hands‑on learning, state‑of‑the‑art facilities, industry partnerships, and experienced faculty, students develop the practical skills, knowledge, and confidence needed to excel in today’s evolving healthcare, social services, and public safety sectors. Whether pursuing a career in nursing, community services, emergency response, or health‑related fields, graduates leave Fanshawe ready to lead with compassion, professionalism, and purpose while meeting the growing needs of employers and the communities they serve.

How You’ll Make An Impact

Under the supervision of the Dean, the Customer Service Representative – Student Information Systems (SIS) Designate is responsible for providing customer service, secretarial, and clerical support with primary responsibility as the SIS liaison for the Faculty.

- Assigns class letters (program sections) for all programs
- Monitors mid‑term and final grading, and academic standing activities according to scheduled deadlines
- Liaises with faculty on an ongoing basis to prompt for, and obtain information (e.g., grades) by the due date according to College procedures
- Solves registration and student record issues or determines appropriate course of action for students to take
- Collates graduation lists from academic records, verifies accuracy, and liaises with the Office of the Registrar to exchange records
- Processes and maintains school records for internal and external course credits; follows up with students if correct documentation is missing
- Assists with generation and distribution of class lists for faculty at the beginning of each academic term
- Generates and distributes class rosters for faculty at the beginning of each academic term
- Mails letters to applicants and registrants as needed, including collating packages as required
- Maintains student records filing system
- Posts Faculty and Program timetables each semester

Registration And Liaison Duties

- Course and program enrolment/registration for Faculty students




- Plans and participates in development of Orientation Schedule for students
- Runs admission reports from system, and program registration and verifications for all first‑semester students
- Adds applications and verifies advanced standing and PLA data and maintains all related documentation; processes add/drop courses for readmission students
- Determines status of student registration (i.e., part‑time or full‑time) and initiates the appropriate paperwork and advises the student and faculty of the correct procedure to follow
- Liaises with cooperative education consultants to obtain information necessary for graduation from co‑op programs
- Assists both faculty and students with academic matters relating to the system
- Liaises with students regarding all matters of registration from course enrolment to credit approval/denial to eligibility for graduation
- Collects and updates systems for applicant supplemental submissions

Front‑Line Reception and Clerical Duties

- Serves as first point of contact for the office, answering telephone inquiries and dealing with a variety of callers and walk‑in clientele
- Establishes the nature of the inquiry to ensure that students, staff, and faculty are directed to the appropriate party or service
- Distributes all messages to and from students, faculty, and staff
- Maintains calendars and books appointments for the Associate Dean, Academic Advisors, and when required Coordinators and other staff
- Monitors office supplies, instructional, and photocopier supplies, and ensures an adequate stock is maintained; purchases/orders as required
- Arranges for maintenance of photocopiers when required, and trains on photocopiers as needed
- Distributes mail, sends and forwards incoming faxes to the appropriate parties
- Collects and dates‑stamps student assignments for school and distributes to faculty
- Maintains school contact information records by updating telephone lists and Active Directory information

Course Outline Mapping and Management System (COMMs)



Updates

- Types and formats COMMs and submits to the Associate Dean for approval
- Tracks submission of all COMMs, ensuring all are received on a timely basis so modifications can be made by deadline
- Maintains the school program and course outline information binders

Other Duties As Assigned

- Provides backup to other CSR and SIS Designates within the Faculty
- Assists with College‑approved activities such as graduation ceremonies, instructional feedback surveys, and KPI surveys

What You’ll Bring

- Post‑secondary two‑year diploma or equivalent in Office Administration, Business, or an equivalent combination of academic education and related work experience
- Minimum one year of experience in a team environment in an academic service office using a variety of computer software packages such as word processing and spreadsheets
- Familiarity with student information systems in a post‑secondary work environment would be an asset
- Strong organizational skills, time management skills, and attention to detail
- Ability to multi‑task and work independently
- Excellent verbal and written communication skills

Educational Credentials

While transcripts are not required for the interview, they are mandatory as a condition of employment.

Equity, Diversity and Inclusion

Fanshawe College is an equal‑opportunity employer. We are committed to equity, value diversity, and welcome applicants from diverse backgrounds.

Accommodation

Fanshawe College provides accommodations to job applicants with disabilities throughout the hiring process. If a job applicant requires an accommodation during the application process or through the selection process, the hiring manager and the recruiter leading the recruitment will work with the applicant to meet the job applicant’s accommodation needs. Accommodation requests per the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act can be emailed to:

Land Acknowledgement

Fanshawe College would like to acknowledge and honour the Anishinaabe, Lotinuhsyuní, and Lenape people of southwestern Ontario as the traditional owners and custodians of the lands and waterways where Fanshawe College is located.

We thank all applicants for their interest; however, only those chosen for an interview will be contacted.

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📌 Customer Service Representative - SIS Designate - Temporary/Appendix D (London)
🏢 Fanshawe College
📍 London