Transform customer experiences at Holt Renfrew as the Sales and Service Director, spearheading effective program execution and luxury service standards. This role requires a strategic thinker to align corporate objectives with client engagement practices.

The Sales and Service Director will lead the implementation and refinement of programs that enhance retail experiences across store and digital platforms. You will cultivate a collaborative team culture while optimizing performance metrics to boost sales and customer satisfaction. Your role will involve robust partnerships with various departments to ensure seamless program adoption.

Key Responsibilities:



• Drive daily execution of sales programs in retail settings • Partner with operations to enhance program integration • Monitor effectiveness of client programs for continuous improvement • Integrate experiential selling strategies across touchpoints • Develop training programs for service excellence

Requirements: • Bachelor's degree or equivalent experience in related fields • 7-10 years in retail sales with leadership experience • Capability to execute multi-store programs effectively • Strong analytical skills for data-driven decision making • Passionate about client experience and retail service improvement

Lead as a key influencer at Holt Renfrew, utilizing your deep expertise in sales and luxury service. #J-18808-Ljbffr

📌 Holt Renfrew Sales and Service Director (Toronto)
🏢 Holt Renfrew
📍 Toronto