Elevate your IT support career with Keyera as a Service Delivery Analyst. Deliver customer-focused technical support while enhancing employee technology experiences across the organization.
Keyera is seeking a Service Delivery Analyst in Information Technology with a solid focus on technical support. Ideal candidates will have at least five years of experience in desktop support and end-user computing. You will manage user accounts, troubleshoot various endpoint devices, and contribute to technology improvement initiatives.
Key Responsibilities:
• Provide technical support for desktop and mobile devices
• Install and configure operating systems and applications
• Manage user accounts and access requests
• Resolve technical incidents promptly for minimal disruption
• Document support processes and maintain knowledge base
Requirements:
• Diploma or degree in Information Technology
• Minimum 5 years in desktop support or related role
• Experience with Microsoft 365 and endpoint security
• Strong customer service and communication skills
• ITIL certification is an asset
Bring your expertise in endpoint technologies and elevate IT service delivery at Keyera.
#J-18808-Ljbffr

📌 IT Support Service Delivery Analyst (Calgary)
🏢 Keyera
📍 Calgary