Enhance customer satisfaction as a Customer Experience Specialist with Oldcastle in Candiac, QC. You will manage inquiries, quotes, and orders while delivering exceptional service every day.
Oldcastle, a leading provider of innovative outdoor living products, is seeking a dedicated Customer Experience Specialist. This entry-level position requires approximately 1-2 years of customer service experience, focusing on managing customer relationships and ensuring effective communication. Applicants should be comfortable using MS Office and ideally familiar with NetSuite.
Key Responsibilities:
• Process customer submissions, quotes, and order inquiries
• Handle calls and emails with prompt, courteous support
• Update customers on the status of their orders




• Collaborate with transportation and sales for efficiency
• Create cases in NetSuite for issue resolution
Requirements:
• 1-2 years of customer service experience
• Manufacturing or logistics experience preferred
• Strong verbal and written communication skills
• Proficient in MS Excel and detail-oriented
• Ability to manage multiple tasks in a team-based setting
Bring your communication skills and customer focus to Oldcastle as a valued Customer Experience Specialist.
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📌 Customer Experience Specialist Candiac
🏢 Oldcastle Infrastructure
📍 Candiac