Base pay range CA$40.00/hr - CA$50.00/hr Job Title: Production Support Consultant Location: Toronto, ON (3x onsite a week) Employment Type: Contract Pay Rate: CAD$40 - $50/HR INC Job Description Manage and support mission-critical, client-facing enterprise applications in a 24x7 production setting Lead Application Support and Production Support teams, ensuring high availability, stability, and performance Own end-to-end Incident, Problem, and Change Management following ITIL best practices Act as escalation point for Major Incidents genç Driving timely resolution, RCA, and service restoration Perform trend analysis on incidents and recurring issues to improve system stability and reduce outages Collaborate with Development, Infrastructure, QA, and Business teams across global locations Conduct start-of-day checks, continuous monitoring, and regional handovers Support deployment, release validation,



post-production monitoring, and rollback activities Assess risk and business impact of production issues and lead decisionsef during critical situations Drive service improvements, automation opportunities, and operational excellence initiatives Maintain detailed operational, technical, and RCA documentation Support data operations including batch jobs, ETL processes, real-time/API integrations Perform SQL analysis and data extraction to support business and operational requests Ensure DR readiness and participate in switchover and resiliency planning Adhere to banking, regulatory, and enterprise operational standards Seniority level Mid-Senior level #J-18808-Ljbffr

📌 Production Support - C$40 - C$50 An Hour (Toronto)
🏢 Aarorn Technologies
📍 Toronto