We have an exciting opportunity for a Level 2 IT Service Technician with excellent communication and customer service skills who will travel to client sites to diagnose, troubleshoot, and repair a variety of IT equipment for corporate and residential clients.

If you are a self-motivated, hardworking, detail-oriented person who is looking to join a growing company with future career growth, we want to talk to you.

Requirements

- Hold a valid full “G” license with the ability to procure a clean 3 year driving abstract
- Ability to obtain a negative CPIC
- Must be Fluent in English, Oral and Written
- Exceptional interpersonal skills
- The ability to interact and communicate technical issues and solutions to end-users in a user-friendly language in a calm and respectful manner.
- Exceptional Problem-Solving Skills
- Independent self-motivated worker who works well with a team.
- Professional appearance, with a positive and personal attitude
- Ability to maintain 2-hour response times
- Willingness to work outside of regular work hours if necessary and be in a rotational on-call schedule

Qualifications

- A+ Certification
- Network+,



MCP or MCSA preferred
- Extensive Active Directory and Azure
- 3+ years of remote/onsite experience providing IT support to residential and corporate clients
- Exposure to and knowledge of a broad range of IT hardware, networking equipment, and cabling
- Strong time management and prioritization skills in a high-pressure environment
- Excellent communication and customer service skills
- Able to lift up to 50lb, climb ladders, and be comfortable working at heights
- Willingness to obtain Working at Heights and Mobile Elevated Platform Training
- Extensive understanding with O365 in a Microsoft Exchange environment.
- Ability to work as a team member in a dynamic environment
- Document actions on work orders daily and prepare invoices for completed service calls, including time-sheets
- Ensure client documentation are kept up to date
- Practical experience with Windows Operating system in a domain setting
- Cabling and CCTV experience would be considered an asset

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📌 Level 2 IT Service Technician (Kingston)
🏢 Ryan Computer Services
📍 Kingston