Aquent is partnering with one of Canada’s leading retail and financial services organizations to hire a Concept Designer supporting an innovation-focused Digital Customer Experience team. This contract role is ideal for a senior product designer who enjoys solving complex customer problems, creating future-state concepts, and influencing experiences before they reach development.
What You’ll Do
- Partner with UX Strategists to transform customer insights and journey maps into cutting-edge digital concepts.
- Create multiple high-fidelity concept directions that can be evaluated through customer research.
- Design end-to-end customer journeys for complex banking experiences rather than isolated screens.
- Translate ambiguous business opportunities into compelling UX and UI concepts.
- Iterate concepts based on customer feedback and stakeholder input.
- Conduct competitive research across banking, fintech, and adjacent industries to identify best-in-class experiences.
- Apply and evolve established design patterns while respecting an enterprise design system.
- Document validated concepts for seamless transition into Product Delivery teams.
- Collaborate with Product Managers,
Researchers, Engineers, Accessibility specialists, and Design System teams.
What You’ll Bring
- 5+ years designing digital products within product design, UX, service design, or concept design environments.
- Strong portfolio demonstrating discovery work, customer journeys, workflow thinking, and concept development.
- Advanced Figma proficiency.
- Experience creating multiple design concepts from ambiguous requirements.
- Strong UX and UI design skills.
- Experience presenting design rationale to stakeholders.
- Ability to move quickly while balancing creativity with practical implementation.
- Excellent communication and collaboration skills.
- Experience working in agile, cross-functional product teams.
Nice to Have
- Agency or Innovation Lab background
- Financial Services experience
- FinTech experience
- Insurance or Healthcare digital experience
- Service Design experience
- Journey Mapping expertise
- AI-enabled customer experience projects
- Design Systems experience
- Accessibility knowledge
- Generative research experience
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📌 Senior Product Designer – Discovery and Concept Design [211609] (Toronto)
🏢 Aquent
📍 Toronto
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