The Customer Service Representativeis responsible for responding to customer inquiries and ensuring all customer needs are met in a timely and skilled manner. Typical inquiries include assistance with identifying parts, providing quotations, placing orders, processing returns, issuing billing adjustments, and tracking orders. This role plays a key part in delivering exceptional service and supporting overall business operations.

Responsibilities

- Respond to incoming phone calls, and customer emails to process orders efficiently

- Promote and maintain good customer relationships

- Acknowledge and resolve customer complaints

- Ensure customer satisfaction and provide professional customer support

- Perform orders, refunds, and exchanges





- Monitor incoming product to provide accurate ETAs to customers

- Support the Sales Team with quote follow-up and proactively share customer information

- Gain an understanding of our products and how they are best utilized through continued development training

- Assist Warehouse Team to dispatch shipments by interfacing with our logistics providers

- Partner with Sales Team to resolve customer issues

- Adhere to all Company policies and procedures

- Comply with all Health & Safety related policies, procedures, and safe work practices

- Other duties as assigned

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📌 Customer Service Representative (Calgary)
🏢 Allredi
📍 Calgary