- We’re looking for a Technical Success Manager to join our Implementation team and play a critical role in delivering Marqeta’s cutting-edge card issuing and payments platform to new customers
- You’ll lead the technical onboarding of standardized products, support customers through implementation, and become a trusted voice both internally and externally
- This role blends product expertise, customer advocacy, and a collaborative mindset to drive long-term client success and improve our implementation practices
- If you’re motivated by building strong customer relationships, solving technical problems, and contributing to team growth, this could be the role for you
- Lead Implementations: Own the configuration and deployment of Marqeta’s standardized products and services for new customers, interfacing with everyone from full stack engineers to founder/CEOs
- Customer Support: Serve as the technical expert guiding customers through their integration journey, especially with our APIs
- Build Product Expertise: Develop deep knowledge of specific Marqeta products and services; create customer slide presentations, internal runbooks and training content to scale team knowledge
- Advocate for Customers: Provide feedback to internal teams that reflects the customer’s voice and ensures our product evolves to meet real-world needs
- Collaborate Cross-Functionally: Partner with Marqeta’s Project Managers, Product Managers, Sales, and Account Management to align and execute on client goals

Advantages

- Praise:



We believe in generously recognizing each other’s talents and contributions, and sharing the goodness we see
- Health and wellness: We cover your premiums for health, dental, and vision. Plus, your pet gets his/her/its own insurance, on us
- Flexible time off: We take time to relax and recharge when needed. We have unlimited time off for most employees and encourage an average of 5 weeks per year
- Marqeta paid family leave: We support all families. We offer 12 weeks of paid leave for all new parents and up to 20 for birthing parents. We also offer 4 weeks of caregiving leave
- 401k match: We invest in your future. We’ll match 50% of your contribution and up to 6% of your salary
- Meaningful equity: As owners of the company, we’re all in this together. Full-time employees will receive equity in Marqeta
- Giving back: We recognize we’re part of a larger community and encourage employees to donate their time and expertise to organizations they support
- Monthly stipend: You’ll get an additional monthly stipend on your paycheck to help fund your daily commute, cell phone, and/or internet connectivity
- Stock discount:



The Employee Stock Purchase Program allows employees to buy discounted company stock

- Exceptional communication skills - you can explain complex technical concepts to anyone orally and in writing. Your friends and family consider you their go-to person for understanding new technologies5+ years of experience in a technical customer-facing role (e.g., solutions engineering, technical onboarding, or technical support)
- A customer-first mindset—skilled at understanding customer needs and designing practical solutions
- Strategic thinker who can connect daily work to broader business goals and team priorities
- Ability to manage projects independently and take initiative in solving problems
- Expert proficiency in REST APIs, Secure File Transfer Protocols (SFTP), SQL, and Datadog
- Comfortable working across teams and building relationships with both clients and internal stakeholders
- Commitment to learning and contributing to the growth of others on the team
- Knowledge of customer onboarding or implementation processes in a SaaS or fintech environment
- Familiarity with APIs, software integrations, or payments systems.
- Experience with Marqeta or similar fintech platforms.
- Ability to read technical documentation or basic code (e.g., JSON, SQL, scripting).
- Background in training, enablement, or documentation
- Experience working in a financial services or payments-related environment
- Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience)

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📌 Technical Success Manager (Vancouver)
🏢 Marqeta
📍 Vancouver