Deliver exceptional bilingual client support as a Customer Service Specialist for RBC in Burlington, Canada. Utilize your English and French fluency to resolve inquiries and enhance client satisfaction.
As part of the Portfolio Administration Team, this full-time role requires superior communication and problem-solving skills. You will be the first point of contact for RCAP clients, offering insight and resolution on policies and procedures. A strong knowledge of technology applications and organizational practices is vital to ensure a seamless client experience.
Key Responsibilities:
• Provide effective technical support for RCAP products/services
• Advise service partners on product navigation and solutions
• Resolve complex issues, escalating as necessary




• Document recurring problems for investigation and resolution
• Respond to client inquiries via phone and email promptly
Requirements:
• Strong knowledge of Ambit, MS Office, and ECM
• Fluency in both English and French
• Excellent communication and organization skills
• Detail-oriented with multitasking abilities
• Solid negotiation and interpersonal skills
Utilize your bilingual skills and client service expertise to make meaningful contributions at RBC in Burlington.
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📌 Bilingual Customer Service Specialist at RBC (Burlington)
🏢 RBC
📍 Burlington