Customer Service Representative (1 Year Contract)Markham, ON, CanadaJob DescriptionWho We AreAt BGIS Sustainable Cleaning Solutions, we are dedicated to providing environmentally responsible and high-quality cleaning services. Our mission is to create healthier, cleaner environments for our clients while minimizing our ecological impact. As a leader in sustainable cleaning practices, we prioritize the use of eco-friendly products, innovative cleaning technologies, and energy-efficient methods that align with global environmental standards.Our team is committed to maintaining the highest standards of cleanliness, safety, and customer satisfaction across a wide range of industries. By joining BGIS Sustainable Cleaning Solutions, you become part of a forward-thinking company that values sustainability, continuous improvement, and a positive work culture.Help us shape a cleaner, greener future through innovation, collaboration, and excellence.SUMMARYAs a member of the BGIS SCS Support Team, you will demonstrate a superior commitment to meeting customer needs by providing prompt and accurate responses to client requests to ensure all aspects of the contract are being fulfilled, with an emphasis on quality control & striving to exceed client expectations.Key Duties & ResponsibilitiesBe the first line of communication for our customers, as such a positive attitude and “can do” attitude are paramountGreet customers warmly and make every customer feel like they are our number one clientEnsure client's expectations are met, resolving issues quickly,



and being proactive with client needs and requirementsResolve service problems by clarifying the customer's complaint; determining the cause of the problem; explaining and deploying the best solution to solve the issue; expediting correction or adjustment; following up to ensure resolutionPlace, follow up and close work/supply orders according to established proceduresKeep accurate records of discussions or correspondence with customersPrepare service reports by collecting and analyzing customer informationBuild and maintain relationships with new and existing accountsIdentify trends and patterns of client issues or work systems, initiate improvement or elevate to appropriate personProvide general administrative and reception backup supportWork as a team player with fellow staff members to optimize productivityRepresent the company and what we stand forOther duties as assignedKnowledge & SkillsDemonstrated customer service skillsBilingual - English and French a mustAbility to communicate effectively verbally and in written format with both internal and external stakeholders at all levelsProfessional, courteous, approachable manner with a “can-do” attitudeGood computer/data entry skills and knowledge of Microsoft Office SoftwareAbility to work in a rapid paced environment to accomplish multiple goalsExcellent time management and problem solving skills/ must adhere to tight deadlines/respond quickly to situations/be able to effectively execute solutionsSelf-disciplined and accountable with strong interpersonal skillsAbility to work independently and as a teamAbility to multi-task, prioritize work effectively and meet multiple deadlinesEffective attention to detail and a high degree of accuracyDemonstrated ability to deal with change, make decisions and implement creative solutionsPost‑secondary education in a related field or commensurate work experiencePast customer service and/or sales experience is preferredThis is a contract, full‑time position with a salary range of $42,270 – $55,000 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.At BGIS Sustainable Cleaning Solutions we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier‑free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!BGIS SCS is an equal opportunity employer and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askHR. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.#J-18808-Ljbffr

📌 Customer Service Representative (Markham)
🏢 BGIS Sustainable Cleaning Solutions
📍 Markham