Systems & Business Analyst, Client Operations (Ottawa)

Systems & Business Analyst, Client Operations (Ottawa)

01 Aug
|
Wrapbook
|
Ottawa

01 Aug

Wrapbook

Ottawa

Help build the system of action for entertainment

Film, TV, or commercial—we build the infrastructure that helps great stories get told.

“What I love about Wrapbook is that we get access to the latest AI tools and internal experts and resources to learn from.”

Ani Ganti

Principal Product Manager I

Our Mission

Every production is a series of handoffs—creative decisions become financial commitments; financial commitments drive daily execution. But today, those handoffs are broken: data is re-entered, context is lost, and decisions rely on staleinformation. Wrapbook eliminates the back-and-forth, with onboarding, payroll, timecards, AP, production accounting, budgeting, compliance, and reporting in one place. And because every financial signal flows through a single system in real time, the platform can do something no disconnected tool can: see what's coming, surface what needs attention, and tell you what to do next.

We’re building the system of action for production finance.

Unlocking AI’s potential—both for our clients, and for ourselves

Where we are

For us:

An internal AI assistant trained on company knowledge answers questions in real time across the business

AI agents handle the routine work, making room for higher-level judgment; teams use AI to put themselves more behind the wheel, not less

We put the best LLMs on the market in our engineers’ hands, extended with skills and plugins we build in-house and MCP integrations that hook into our existing tooling

For our clients:

Coding agents auto-code timecards and GL entries

Anomaly detection flags problems and recommends solutions

Where we’re going

For us:

An agentic, institutional memory system provides a living map of how Wrapbook actually works

AI Agents become the backbone of our workflow—updating themselves, surfacing issues, and enabling cross-functional collaboration on an unprecedented scale

Our roles shift from execution to architecture; humans design and improve the systems instead of running them

For our clients:

A proactive daily briefing surfaces the most important decisions with context and next steps

Approvals learn routing patterns and handle themselves

Agents handle compliance checks, vendor verifications, and document processing

A configurable automation spectrum lets every customer decide where they trust the system to act and where they want a human in the loop

Tools we use every day

Who thrives at Wrapbook?

Our teammates come from a diverse set ofbackgrounds, but we share a common approachto our work.

We place a lot of value on open, clear communication here at Wrapbook. With our customers, we’re effusive when we’ve done something great, and forthright when we’ve missed the mark. With one another, we’re direct and honest while always leading with compassion. Successful Wrapookers are those who can communicate clearly, efficiently, and warmly—both to our clients and one another.

At Wrapbook, we’re committed to building the future of financial software for the production industry. But what that future looks like remains to be seen—especially in the era of AI. That’s why we’re always looking for team members who are committed not just to staying on top of the latest developments in tech and in the production industry—but who thrive on curiosity and are comfortable wading into the deep end of something new.





The most successful Wrapbookers don’t work in silos. We’re committed to rewriting the rules of how a payroll company—indeed, how a fintech startup—should run. If you love collaborating across teams, working cross-functionally with a diverse group of people, and building something bigger than any one person could alone, you’ll feel right at home at Wrapbook.

At Wrapbook, every decision starts with the people we serve. Our customers are producers, coordinators, and crew members navigating one of the most complex and fast-moving industries out there. The best Wrapbookers deeply understand their world—not just the product problems we’re solving, but the real pressures behind them. If you lead with curiosity about the customer, advocate for their experience even when it’s hard, and measure your success by theirs, you’ll find a home here.

Wrapbook moves fast, and the best ideas can come from anywhere. We don’t wait for permission to fix something that's broken or to make something good even better. If you’re the kind of person who spots an issue and feels compelled to solve it—not because it’s in your job description, but because you care about the outcome—you’ll thrive here.

Judgment Over Speed

“Here, judgment is never treated as a bottleneck. I’ve been trusted to guide my team to take the time to understand complex problems, think through tradeoffs, and build solutions I can stand behind.”

Real Stakes

“Quality payroll matters for productions. Doing things faster and better makes a world of difference for productions and workers of every pay scale.”

Senior Film Tax Incentive Analyst II

High Agency

“I have full autonomy to fix a problem the moment I find it. The trust between teams here is like nothing I’ve encountered before, and that trust is what sold me on Wrapbook.”

The Industry

“I didn’t realize how much complexity was hidden behind a paycheck until I got here. Every payroll touches union rules, production schedules, compliance deadlines. There are real people counting on it to be right and I want to help with that.”

Nataly Kincaid

Senior Perks Operations Specialist

Scope & Impact

“I was hired to do AP. Along the way I ended up implementing five systems that now touch every team here.”

Kalviny Man

Procurement Operations Lead

Our Values

At Wrapbook, we believe we are what we do.

Win as one

Succeed together. Break silos. No solo victories.

Start with the customer

REMEMBER OUR customer is always at the head of the table.

Say what makes us better

say what needs to be said, Thoughtfully.

Act and use positive judgement

Make the call, own the outcome.

Get sharper every day

Stay curious. Try things. Learn out loud.

Available Positions

We are hiring for a range of remote positions in Canada and the United States.

Can’t find the role you’re looking for?

At Wrapbook, our Talent team will only contact candidates through our recruiting platform (Ashby), email domain, or an official LinkedIn profile.



If you have questions or suspect a communication is fraudulent, please contact us at .

This first conversation with a Talent Acquisition Partner is a chance for us to get to know each other. We’ll discuss your experience, interest in Wrapbook, and how you use AI tools in your day-to-day work. It's also an opportunity for you to learn more about the role and our engineering team.

02

Here, you’ll meet with your potential manager to dive deeper into your experience and career goals. We'll ask some questions about how your experience relates to the role while sharing more about the team's priorities and what success looks like.

AI‑assisted engineering exercise

03

In this exercise, you’ll work with two members of our engineering team in a collaborative coding exercise. You're welcome to use AI tools throughout the session, as we're interested in how you reason through problems, evaluate solutions, and demonstrate your understanding—not just the final output.

04

If you’re being considered for a Staff or Principal level Engineering position, you have this opportunity to walk our team through the architecture of a project you’ve previously worked on.

05

Then, you’ll meet with Senior Leaders to discuss your long-term career goals, growth trajectory, and what you're looking for in your next chapter. You'll also have an opportunity to learn more about Wrapbook's vision, where we're headed, and ask any questions you might have.

CEO coffee chat

06

Finally, you’ll meet with Wrapbook's CEO for a conversation about AI and the future of work. Come ready to share how you use AI in your day-to-day work, exchange ideas, and hear about how we're thinking about AI's impact on collaboration, productivity, and innovation.

The AI‑assisted exercise is the core. You'll work alongside a shared AI agent on a real feature in an unfamiliar codebase:

Research

Use AI to orient, develop requirements, surface edge cases. We watch how you iterate, not whether you accept the first output.

Design & task breakdown

Compare approaches, choose one, decompose into tasks precise enough for a coding agent to execute independently.

Implementation & review

Submit tasks to the agent, review what comes back. Show us whether the fix is in the code or in the task description.

Company Benefits

The support you need to do your best work

Actions speak louder than words. We value our above-and-beyond talent and show it with above-market rates.

Health insurance

- You don’t need to convince us of the importance of health insurance. Choose from several customizable plans, including vision and dental.
- Everyone is encouraged to take at least 3 weeks off annually.
- We care about your future and offer a tax-advantaged retirement saving plan via payroll deduction.

Work Remotely

If recent events have taught us anything, it’s that working from home works. Forget commuting!

IT Setup at Home

Wherever your office is, make sure it works for you. Eyeing that standing desk? We’ll pay for it!

Monthly Stipend

Wrapbook employees get a monthly stipend towards their phone or internet costs.

Stock Options

Share in the company's success with stock options.

Expecting

Take paid time off to spend those precious moments with your family.

Every production is an act ofcoordination.

Come build the system that makes it possible.

#J-18808-Ljbffr

📌 Systems & Business Analyst, Client Operations (Ottawa)
🏢 Wrapbook
📍 Ottawa

Reply to this offer

Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.

Subscribe to this job alert:

Get the latest job offers by email for: systems & business analyst, client operations (ottawa) / ottawa

Subscribe to this job alert:

Get the latest job offers by email for: systems & business analyst, client operations (ottawa) / ottawa