Step into a pivotal role at Docebo as a Support Operations Specialist, enhancing customer experiences through data and AI integration. Utilize your analytical skills to streamline operations and deliver outstanding service.
As part of a forward-thinking support team, your focus will be on achieving operational excellence. You will manage support platforms and workflows while employing a detailed understanding of AI functionalities to ensure seamless customer service. Bridging gaps between teams will be essential to maintain operational harmony.
Key Responsibilities:
• Administer and optimize core support initiatives
• Analyze data trends to recommend improvements
• Forecast workforce needs to meet service goals
• Monitor support queues and adjust schedules
• Collaborate with IT to enhance platform functionality
Requirements:
• 2+ years as a data analyst in customer support
• Forward-thinking and detail-oriented
• Expert in translating data into actionable insights
• Proven ability to manage multiple systems
• Experience with platforms like Zendesk and WFM
Your analytical proficiency will support Docebo's mission to create a revolutionary learning workplace.
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📌 Operations Specialist in Customer Support (Toronto)
🏢 Docebo-1
📍 Toronto