Step into the IT Operations Supervisor position at MDA Space, overseeing essential support teams in Quebec. This role ensures reliable IT service delivery with a focus on customer satisfaction.
As a Supervisor, you will lead Tier 1 and Tier 2 operations, implementing practical solutions and driving continuous improvements. Your leadership will enhance the user experience, facilitate stakeholder communication, and support team growth. You will also play a key role in employee engagement and development.
Key Responsibilities:
• Supervise Tier 1 and Tier 2 IT support teams effectively
• Create and manage user-focused support documentation
• Oversee project management and report on timelines
• Facilitate continuous service improvements through user feedback
• Coordinate with IT teams to optimize service delivery
Requirements:
• Degree or diploma in Information Technology
• 7+ years in IT operations management
• 3+ years in a supervisory capacity
• Excellent leadership and communication skills
• Bilingualism and ITIL certifications are assets
Lead MDA Space's commitment to high-quality IT services while supporting team development across diverse locations.
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📌 MDA Space IT Operations Supervisor Role (Quebec City)
🏢 Macdonald, Dettwiler And Associates
📍 Quebec City