About The Company Founded in 2016, Foodtastic is already one of the largest restaurant companies in Canada. We have increased system sales in the last five years from less than $50mm to over $1B. Our current portfolio of 27 brands includes Milestones Grill & Bar, Second Cup Café, Pita Pit, Quesada, La Belle et La Boeuf, and Rôtisseries Benny.

We are passionate about building our franchisee partnerships and providing our guests with a memorable dining experience. Our growth would not be possible without our people’s creativity, dedication, and entrepreneurship. We continue to build the team and always look for exceptional candidates to join Foodtastic.

Regional Operations Manager – Greater Vancouver Area

Reporting to the Director of Operations, the Regional Operations Manager acts as the Restaurant’s primary point of contact and is responsible for partnering with Managers and Franchisees to develop and facilitate the required capabilities to deliver results within their assigned restaurants.

The Regional Operations Manager will perform audits and inspections to ensure adherence to brand standards and develop action plans in partnership with Managers or Franchisees to improve operational performance. The ROM is accountable for key financial and performance measures within his/her region, including sales, performance, guest experience scores, Food Safety, and Associate engagement.

Responsibilities

- Deliver a Perfect Guest Experience: Establish and build a trusting relationship with Managers or Franchisees by conducting valuable, purpose‑driven Restaurant visits with operational intensity to improve business.
- Conduct Restaurant operations and evaluations based on the frequency as outlined in the annual brand plans, focusing on brand standards, Front of House, Back of House, Safety and Security, employee relations, and Food Safety.
- Observe, assess,



and score the Restaurants based on the pre‑set brand standard audit.
- Coach employees, Managers, and Franchisees in the moment to educate and inspire a change in behavior.
- Communicate and share brand standards and available resources that assist the Managers and Franchisees to remedy gaps while conducting your audit.
- Identify gaps and opportunities, determine root causes in operating standards and overall Guest satisfaction, and share results with Managers and Franchisees.
- Coach and teach solutions to identified gaps using hourly training tools or other methods.
- Flag key issues raised during the audit and resolve them in a timely manner, reporting trends during team meetings and one‑on‑one discussions to ensure root cause resolution.
- Liaise between Managers, Franchisees, and brand leadership to address issues negatively impacting Guest Experience metrics.
- Prepare for audits by being knowledgeable about restaurant financial performance, results from previous audits, and action plan progress.
- Lead all areas of new Restaurant openings and assist in ensuring new restaurants reach their business goals.
- Visit Restaurants on the frequency required by the segmentation model.

Development of Others – Associate Engagement

- Coach and develop employees to deliver Guest Experiences and on their individual development plans for corporate locations.
- Coach employees to provide developmental feedback to increase leadership capability within Restaurants.




- Ensure the region is fully staffed with the right people by adhering to the approved selection process, developing and retaining excellent Associates, and maintaining a pipeline of candidates ready to fill vacancies.

Financial and Profitability

- Establish clear business goals and financial targets with Managers and Franchisees.
- Suggest operational improvements that drive same Restaurant sales or reduce costs.
- Identify opportunities and best practices to improve profitability of restaurants.
- Conduct quarterly business updates for the region.

Food/Safety

- Ensure compliance with employment standards, human rights, health and safety, and WHMIS within the region.
- Ensure effective implementation and compliance of the Food Safety Programs.

Some of the Challenges in This Role Could Include

- Geographic – multi units across a large territory may require travel.
- Ability to work with a variety of personality types.
- Must be able to identify talent and assist leaders in developing strong leadership skills.
- Building strong and cohesive relationships with Restaurants Support Centre and Field teams.
- Must stay up on all brand standards and changes.
- Must clearly understand menu specifications.
- Must be able to conduct detailed audits routinely throughout the year.
- Gain adoption and sustainability of new systems and tools across Brand.
- Must be able to facilitate workshops/presentations.

Requirements

- 5 years experience in Multi‑Unit Franchise Restaurant.
- Experience in Operations considered.
- MAPAQ Certification in Food Hygiene and Safety.
- Strategic thinking.
- Results oriented.
- Strong communication skills.
- Effective conflict management skills.
- Effective influencing skills.
- Strong teamwork skills.
- Valid driver’s license and access to a vehicle.

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📌 Regional Operations Manager (Abbotsford)
🏢 Foodtastic
📍 Abbotsford