Scarborough, Ontario - Canlan Sports™ ScarboroughCanlan Sports is the largest private‑sector owner and operator of recreational sports complexes in North America. The company's success in the sports and recreation industry is attributed to a focus on innovative programming, service excellence, world‑class sports communities, and an understanding of its customers' expectations and the commitment needed to deliver industry‑leading participant experiences.We are currently looking for a General Manager for Canlan Sports Scarborough!Job Summary:Reporting to the Regional Director Operations, the General Manager works closely with Senior Management to ensure strategic business objectives are achieved. They are responsible for ensuring that the complex is managed in a manner that contributes to the achievement of objectives established in the annual operating plans, execution of programs and continuous improvement initiatives. To this end, they provide strong and effective day‑to‑day leadership and management fostering an environment that encourages full team contribution to exceed overall company objectives.Rate of pay: $83,000 - $98,000 annuallyAccountabilities:Sports Complex CultureExecution of the Annual Operating PlanCustomer ExperienceOperational EfficiencyHealth & Safety of both customers and employeesKey Performance Indicators (KPI):Culture Survey ResultsFinancial Results (Revenue Targets and EBITDA)Customer Satisfaction NPS ScoreLabour and Cost SavingsEmployee Workers Compensation and Customers - Public Health RecordsOSV Scores of > 2.8Key Relationships:Product Manager, Camps & Instructional ProgramsProduct Manager,



TournamentVice President - North AmericaBusiness Unit Manager OperationsPerformance Manager(s)Office ManagerOperations ManagerFood and Beverage Manager (if applicable to location)TenantsQualifications and Education:Diploma or Degree in Business, Recreation, Facility Management or a combination of experience and education Industry.Abilities, Attributes and Experience:At least 5 years of in sports facility management, including strong program marketing experience, food and beverage exposure and facility maintenance.Demonstrated strong team leadership and development ability.Strong established customer and client focus.Experience with the technical aspects of ice making and maintenance (preferred).Acute business acumen and understanding of how business requirements and dynamics relate to execution and success.If you are interested in this role and becoming part of the Canlan team, please apply online.NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. We are an Equal Employment Chance employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, provincial, and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices. As part of our recruitment and hiring practices, we may use AI‑based tools to assist in the initial screening and assessment of applications. All final hiring decisions are made by human reviewers.Canlan Sports™ Scarborough, Ontario, Canada159 Dynamic Dr,Scarborough ON.M1V 5L8 [email protected]#J-18808-Ljbffr

📌 General Manager - C$83,000 - C$98,000 A Year (Toronto)
🏢 Canlan Sports
📍 Toronto