Enhance your career as a Customer Care Specialist with MCI in Sydney, NS. Support clients by handling inbound calls, resolving issues, and promoting products while delivering exceptional service.
As a Customer Care Specialist, you will engage with customers to address inquiries and complaints while aiming for first call resolution. The role emphasizes problem-solving and effective communication. Ideal candidates are enthusiastic, motivated, and excel in customer interactions.
Key Responsibilities:
• Handle inbound and outbound customer inquiries professionally
• Ensure first call resolution through effective problem-solving
• Research and document customer claims accurately
• Utilize training to provide answers following protocols
• Attend training sessions to stay updated on processes
Requirements:
• Must be 18 years or older
• High school diploma or equivalent required
• Excellent communication and organizational skills
• Experience with Microsoft Office and Windows OS
• Customer service oriented with solid problem-solving abilities
Utilize your communication and problem-solving skills to provide top-notch support in MCI's Customer Care team in Sydney.
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📌 Customer Care Specialist in Sydney, NS
🏢 MCI
📍 Sydney