Director, Governance, Compliance and Performance ManagementBGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients' businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia. Further information is available at www.Bgis.Com.SummaryThe Director, Governance, Compliance and Performance Management oversees the management and governance of the BGIS Contract that includes Audit, Quality and Performance. To this effect, is responsible for the ongoing management of the overall contract, including performance, change of scope and approval activities; will serve as primary interface and point‐of‐contact between the client and BGIS to provide relevant client feedback and to support changes, governance and resolve service problems. This role will coordinate key SMEs in all functional areas, provide guidance on practices, processes and management of potential risks.Key Duties & ResponsibilitiesPeople LeadershipFull involvement with recruiting talentProvides mentoring, coaching and guidance to all team membersObjectively recommends compensation adjustmentsManages all aspects of performanceContract ManagementBe fully familiar with the AgreementBe responsible for the ongoing management of the Agreement and deliverables includedAct as the primary point of contact for BGIS interfacing with the client counterpartMeet with the client counterpart – as agreed to by both partiesAct as a specific point of contact for records managementGovernance MeetingsPrepare for Monthly Departmental Governance Meetings – includes attend/chair all Governance related meetings as applicable, circulate minutes and follow dispute resolution matrix when necessary and other items of key considerations regarding performanceDiscuss and/or resolve issues that fall into the following categories:Agreement concerns and updatesItems at riskFee related itemsDispute resolutionsService delivery and performance (including audits)Items of a contractual nature including interpretation of this agreementManage Client/BGIS records in accordance with the Client policyClient Prime for critical process and audit support, including BCP, Quality, Process Improvement, Audit Support and AttestationAd hoc reporting as requiredPreparation for major client presentations such as Quarterly Business ReviewWorks closely with the Real Estate Inventory function.Performance / Service LevelPrepare, review and approve:Service Level ChangesService Failure Indicators, Performance Indicator, Initiative Indicator and resultsPerformance of the Services and trendsRequests as documented within the Change Management processStrategic initiatives identifiedAny issues of a Security natureParticipate in negotiations of recent services or opportunities to be added to the AgreementAuditClient Prime for critical process and audit support, including BCP, Quality, Process Improvement, Audit Support and AttestationCo‐ordinate and facilitate between on account resources and BGIS, Client, 3rd party auditors,



ensuring flow of information and responsiveness of BGIS to auditor requestsKnowledge & SkillsMinimum 10 years Real Estate / Property Management experience either in Operations or ProcurementPost‐secondary education/certification majoring in either law, business administrationGood negotiation skills are an assetManagement experience in either Audit, Quality or Finance/Accounting discipline with extensive experience working with contracts and legal termsExcellent Business Acumen – Proficient with budgets and financeStrong experience in Real Estate businessAt BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier‐free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!BGIS is an equal opportunity employer and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askHR. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability.Toronto, Ontario, CanadaCA$90,000.00–CA$100,000.00#J-18808-Ljbffr

📌 Director, Governance, Compliance And Performance Management - C$90,000 - C$100,000 A Year (Toronto)
🏢 BGIS
📍 Toronto